topic Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7) in Printer Software & Networking

My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

kkbrewer — Tue, 10 Dec 2013 22:49:44 GMT

I'm trying to install the PIXMA MG5420 on my Windows 7 and I keep getting this message that says my computer can't detect the printer on the network. I have a router set up. I checked the signal strength of the printer (86%) and the connection (active). I don't have a USB cable for the printer because it didn't come with one and should be wireless. I would really like to get my printer installed. Please help!

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Julius — Thu, 26 Dec 2013 16:03:53 GMT

Hello kkbrewer,

Please try running through a few wireless troubleshooting steps HERE. If you still can't get connected, my next suggestion is to reinstall using the WIRELESS SETUP GUIDE.

Also, feel free to drop our tech support team a line: bit.ly/ContactCanon

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

rhunt1 — Tue, 14 Apr 2015 15:55:21 GMT

Hi there,

I also have this printer and for some reason my devices are not recognizing this wireless printer. I ran through these steps it says my connection is active and my signal strenght is at a 100% but my wireless devices are still not recognizing this printer. Any suggestions?

Thanks,

Ryan

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Ramona — Fri, 17 Apr 2015 08:54:13 GMT

Hi rhunt1,

You will want to ensure that the Bonjour setting of the printer is enabled to try and resolve the issue. To do this, please follow these steps:

1. Navigate to SETUP from the main screen of the printer.

2. Press the third Function button below the screen to display the SETUP menu.

3. Use the left/right arrows to select DEVICE SETTINGS, then press the OK button.

4. Use the up/down arrows to select LAN SETTINGS, then press the OK button.

5. Use the up/down arrows to select OTHER SETTINGS, then press the OK button.

6. Use the up/down arrows to select BONJOUR SETTINGS, then press the OK button.

7. Use the up/down arrows to select ENABLE/DISABLE BONJOUR, then press the OK button.

8. Use the up/down arrows to select ENABLE, then press the OK button. The printer will enable the setting and then display a confirmation screen showing that it was set.

9. Press the HOME button to return to the main menu.

Should you still experience difficulty after enabling the Bonjour setting, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

rlanoue — Wed, 19 Aug 2015 22:10:48 GMT

I am having the same issue, although I'm using both a Macbook and an ios device. I can't seem to find the printer on the network no matter what I do.

I have even gone through the registration process on my phone, through the app. I joined the "setup" network, registered the printer to my wifi network by choosing it from the list and typing in my password. It gave me a message saying "settings sent." But then the app kept searching, and there's no printers listed in my app.

On the laptop I went through the setup guides, but my computer could never find the printer on the network. My laptop and router and printer are all within 10 feet of each other, so signal isn't an issue. My internet works perfectly, so the network isn't faulty. It's the printer somehow. Very frustrating. Please help!

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

gbyrd — Fri, 28 Aug 2015 00:22:51 GMT

Same here. Just got my printer today. I can see that the printer is connected to the wireless router, but the Setup program cannot find the printer on the network. Very frustrating. (MacOS 10.10.4)

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

gbyrd — Fri, 28 Aug 2015 01:26:42 GMT

I called Canon support, and Jason got me connected. The Setup application didn't work. Had to download the printer driver, scanner driver, and network tool separately.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Eggleston — Tue, 01 Dec 2015 13:57:16 GMT

MG5420 Printer invisible to network and PC

I've been through every troubleshooting step listed in posts related to MG5420 on this web site. I also obtained telephone or onsite customer support from:

1 Canon (telephone, more than one hour)
2 XFinity, ISP and provider of my router (on site, several hours)
3 Local computer technician (on site, several hours)
4 Dell (telephone, several hours)

Printer works OK via USB cable. All drivers are current. I even installed a new Canon MX922 wireless printer and a new router. They work perfectly, but MG5420 does not.

Summary: it's not the network, it's not the router, it's not my PC, it's not the ISP. The printer thinks it connects wirelessly to the PC, but it doesn't. The reading is false, like a gas gauge that shows "full" but the tank is empty. To my PC and network, this printer remains invisible.

I need this printer to work wirelessly. Any ideas, Canon or anyone? Please advise.

[email address removed per forum guidelines]

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Michael — Wed, 02 Dec 2015 14:32:43 GMT

Hello.

Troubleshooting with our support group will be needed be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

gwingatetx — Sat, 19 Dec 2015 18:47:43 GMT

Network discovery has to be turned on in Windows. That fixed it for me. After that, W7 could see the printer.

Good luck!

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Eggleston — Sat, 19 Dec 2015 22:30:28 GMT

Note this is a Windows 10 installation.

Update:
I have two Canon wireless printers that stand side by side. Both are powered on and both show the blue Wi-FI indicator. Settings for both are idenical.
1. Canon MX922 wireless connects to the network and my PC. It functions correctly.
2. Canon MG5420 wireless does not connect to the network or my PC despite repeated completion of all troubleshooting steps. It remains invisible to my PC. It can print when connected by USB cable.

Turning on Network discovery was a good idea, but it was already on.
Still looking for a solution, For example: "your printer's the wireless hardware (or software) is defective and needs to be replaced. Here's how to do it..."

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

douggate — Sun, 20 Dec 2015 22:49:14 GMT

I just bought the MX532 and I am having the same problems with connecting the printer to the Internet. I have gone into my router security and ensured that it is broadcasting with the same encryption as the printer but no success as of yet. I saw on line that it is recommended to set up the printer with a windows computer will that do it?

Doug

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

Michael — Mon, 21 Dec 2015 16:20:46 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

douggate — Tue, 22 Dec 2015 01:19:42 GMT

I was able to contact Canon here in Canada and the service representative was extremely helpful.

The problem was that I have a Rogers Hitron dual band modem/ router and the IPv6 was not turned off so the printer did not get an IP address assigned to it. If you have the same modem/router and are trying to connect your wireless printer try setting the IPv6 to inactive.

Hope this can help others.

Cheers!

Doug

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

chinperera — Sun, 07 Feb 2016 06:35:58 GMT

Possible solution for all the Mac Users, using parlells .

Change the network settings in the Device Menu to Bridged Network instead of Shared Network.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

MikeGebert — Mon, 22 Feb 2016 23:34:41 GMT

It is very distressing to see that this is a known problem and it has never been adequately corrected.

I have a brand new Pixma MG5720 to replace a previous Pixma which died much too soon. This one may be going back to Micro Center any minute, but for now, I too am stuck with a printer that the computer can't find on the network after going through all the responses here. Is there any answer or should I just give up and return it?

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

chinperera — Mon, 22 Feb 2016 23:55:42 GMT

Hi Mike,

Maybe I can help.

Can you tell me if if the Windows 7 Machine is a virtual machine running on a Mac, or if it is a standalone machine?

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

MikeGebert — Tue, 23 Feb 2016 02:16:17 GMT

That's left over from the previous posts. I have a Mac and I'm not running any form of Windows, but this thread describes the problem which is that although I got the printer to find the network, the computers cannot find the printer on the network. I've followed nearly all the advice above, but gotten nowhere.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

chinperera — Tue, 23 Feb 2016 02:24:17 GMT

I ampresuming the printer is successfully connected to the network and you can get it to print the network information.

What is the ip address of your printer and what is the ip address of you mac. Do they start with 192.168 or 10.0?

The reason Why I ask is, with my issue my Mac has a habbit of bridging the network, so I was trying to install the printer on one local network (exclusive to my macBook), and the printer was on my office network. Two separate networks, and therefor could not see the OS/ printer install could not see the printer.

Re: My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

MikeGebert — Tue, 23 Feb 2016 02:31:19 GMT

The printer itself confirmed that it successfully connected to the network, yes. I haven't made it print anything.

The IP starts with 192.

I had an earlier Canon that did all this just fine, no hassles.