topic Re: Canon Pixma 922 constantly losing network connection in Printer Software & Networking

Canon Pixma 922 constantly losing network connection

conticreative — Sat, 16 Nov 2013 22:34:45 GMT

I own a Canon Pixma 922 and from the very start I have been having issues with the netrworking staying connected.

My network is a simple 3 computer connected to a D-link 655 router with WPS abilities.

before this printer I had a very similar, older model. I set that up once, after purchase and until it finally gave up the ghost it remained connected solidly to all the computers in the house, including laptops that connected once a month if that. Power went out several times and it remained reliably connected.

The new Pixma 922 instead disconnects from the network several times a day. The record so far has been 3 whole days without the need to reset it. Otherwise the moment we try to print and the print job is not running, we just go to the rpouter, press the WAP button and quickly reset the network. After that it will work reliably for a few hours until the next time (usually later in the day).

I don;t need to point out how disappointed I am. For me it's rather easy to reset, but my wife is constantly aggraved by it (as if I designed it) and my daughter always forget how to do it and has to wait for me.

I have been unable to find similar posts to this one, so I assume it's not an endemic problem. But is there a way to fix it or at least troubleshoot it?

Re: Canon Pixma 922 constantly losing network connection

ametaldiva — Tue, 26 Nov 2013 15:03:27 GMT

I am having a similar problem. For example, I just turned on my laptop this morning (which has been continually connected to the MX922 for several days now) and the printer status is "Printer not responding". This happens quite frequently. I had an older model wireless Canon printer before this one, and I never had this issue. I have had the MX922 for just a few months and this has been an issue from almost the beginning if I remember correctly. I did not print that much after I purchased the printer so the problem didn't really become noticeable until the last few weeks. I have to turn the printer off and back on in order to get it to work/print anything... This is very annoying and frustrating... I have tried many things, like reinstalling the drivers and software, resetting the router/modem, etc., and nothing seems to keep it connected.

Can someone please help with this issue?

Re: Canon Pixma 922 constantly losing network connection

dfcollin — Thu, 28 Nov 2013 21:07:12 GMT

Just curious, who is your ISP? Mine is Comcast/Xfinity.

Re: Canon Pixma 922 constantly losing network connection

ametaldiva — Thu, 28 Nov 2013 21:12:52 GMT

Hi, I have broadband/cable internet through Bright house Networks in Central Florida...

Re: Canon Pixma 922 constantly losing network connection

conticreative — Fri, 29 Nov 2013 20:42:16 GMT

I have Comcast Business. Not exactly Xfinity (I switched to DISH and I am much happier) .

But the issue is with the printer and router.

I finally connected to my networ using the password instead of the silly blue button on my router and so far the connection has persisted for over a week.

That means I should have done it much sooner, but also thatn this "easier" connection is not reliable.

Re: Canon Pixma 922 constantly losing network connection

dfcollin — Sun, 01 Dec 2013 18:57:46 GMT

You mean you used your network name and password like other wireless devices? Yeah, WPS seems flaky.

Re: Canon Pixma 922 constantly losing network connection

dfcollin — Wed, 18 Dec 2013 01:51:26 GMT

Conticreative there are problems with Xfinity's ASSIS gateway. A lot of Windows computers -- including mine -- were getting their computers stuck in "Identifying host..." or "waiting for site..." endless loops. It turns out the encrypting settings they tell you to set up don't work. You have to drop down to a lower level encription.

That probably isn't what's wrong with the pixma 922, but it suggests there are flaws in Xfinity's system and maybe Canon too. I continue to have failed wifi connections to my pixma 922. I have 3 Apple products and usually when I try to print from them I get "No AirPrint Printers Found." I just spent half and hour trying to print from my wife's Windows desktop PC to print to the 922. I finally connected the computer to the printer by USB cable. The wifi just doesn't seem to wake up the printer or it can't figure out what driver to use. Or something...

Re: Canon Pixma 922 constantly losing network connection

conticreative — Wed, 18 Dec 2013 02:49:17 GMT

I have never experienced that, but I am not surprised.

in my case I am now able to print from my win 64 PC, my Mac Mini, my wife's win 7/32bit laptop (which was really the huge headache for me) and from my toilet paper roll if I'd ever bother to connect it.

Compared to the hell we went through for more than a year, pressing the friggin button, reconnecting the printer twice or more a day. My router is, of course, in a corner where I have to climb over a desk and behind a shelving system just to press that silly button. Compared to that, this is heaven. It hasn't lost its connection since the day I switched.

My mistake was to assume that Canon changed the way connections worked and that this was the new way to do it. I didn't realize it was an additional "easy" (for whom, I wouldn't know) connection method.

I guess after keeping udated on JS, PHP, Phyton, HTML, HTML5, XHTML, CSS and CSS3, facebook, twitter, gmail, analytics, google this and that, and more, I had little brainpower left to really think about this.

I am just happy that it works. It seems like a minor miracle each time I print something. I want to drop on my knees and shout Hallelujah! (and I have been an atheist for almost 50 years)

Good luck to you all.

Re: Canon Pixma 922 constantly losing network connection

pecocus — Sat, 28 Dec 2013 20:21:19 GMT

Exact same issue... the only difference is that I don't have to reset my router, I can power cycle the printer and it reconnects.

Re: Canon Pixma 922 constantly losing network connection

p2t — Sun, 01 Jun 2014 14:22:06 GMT

New to the Forum, brought here because I began experiencing the same problem after my 922 worked flawlessly for ten months. Day One and I wasted four hours following other threads. Uninstalling drivers, reinstalling, only to get hung up on the process with the SAME error message that started the whole mess! I did NOT use WPS to connect. I did key in my password. I cannot see where anyone has posted a solution other than this recommendation. PLEASE point me in the right direction and tell me that there IS another solution. Thanks much.

Re: Canon Pixma 922 constantly losing network connection

conticreative — Mon, 19 Jan 2015 00:32:54 GMT

I just realized that I never wrote down the process to bypass the stupid WAP button that always drops the communication between printer and router every day.

The way to do it is as follows:

on the 922 pixma4click on the menu button to the left of the screen and select "Wlan Setup"
Press OK
the screen will show "Access point detrected. Ignore that and wait until it says something like: Other setup Option. The icon next to thatis the same as the "stop Button". Click the stop button to the rightYou will see 3 choices:

standard setup
WPS
Other setup

Click on "standard" (the first one)
Find your network on the list Click OK
Once there is a simple matter of entering your network password and pressing all the prompts until it tells you it's connected.

Instead of using the silly WAP connection which works only for a few hours, this connection is the old fashooned one where you have to enter your network password and the last time I did it worked for months without disconnecting. Until I turned off the printer and by then I ahd forgotten how to do it so I found my post again and retraced my steps.

I hope this helps.

Re: Canon Pixma 922 constantly losing network connection

lisat131 — Tue, 20 Jan 2015 16:02:31 GMT

Your suggestion is helpful, Conticreative, but for me the problem is that after I do these exact steps the printer still seems to loose the network password. If my computer goes to sleep I have to re-enter the password into the printer EVERY TIME. It's frustrating. Is there any way to make the printer hold onto that info more permanently?

Thanks,

Re: Canon Pixma 922 constantly losing network connection

conticreative — Wed, 21 Jan 2015 01:28:58 GMT

Sorry, I wish I ahd a solution for that. My printer is connected to various desktops and laptops that go on and off line all the time, yet I have never experienced that issue with any of them.

The only way the printer forgets the password for the network is when I turn off the printer itself.

When I first bought the printer, I upgraded from another Canon with similar features. Except my older Canon did not have the WAP connection, so I had to enter the password manually like I do with all the various network devices in my home.

I did it once and until the printer itself broke, I never had to do anything with it.

So I buy the new printer and for the first 3 months I go nuts with this WAP thing. Every day either my wife or my daughter would try to print and we would have to press the WAP blue button, coinnect and so on. Needless to say each time I heard one of my ladies yell "F**&%^ng printer" by blood run cold in my veins.

Then I discovered that the WAP system was an additional protocol to make things easier (right!) and I discovered the system I outlined in my previous post.

Until the cleaning lady unhooked the printer and it forgot the password. Sadly, by then I had forgot the procedure as well. Even though I am a programmer and I do support for what seems half the planet, my brain cells can only hold so much information so of the past 3 months or so I have been trying to remember how to set the printer again so as to bypass the stupid WAP syste,.

Now I put the whole thing in Evernote and hopefully I won't need to research it again.

However, the moral for you is to make sure it's not the printer going to sleep or getting turned off. I have 6 laptops and 2 desktops connected to my printer through the router and AFAIK it's the printer that keeps the password in memory, not the compiuter. Else I'd have to rest all my rigs every time.

I'd start by checking you are setup properly in the printer and then turn off your computer and turn it back on. See if it works. Sleep state is sometime a bit weird on some computers (I don't use it myself. With a Digital C drive my computer restarts faster than if it was asleep).

Change a paramether each time until you can reproduce the issue. If sleep is what's braking the connection, don't put your computer to sleep. Buy an SSD and your computer will start faster than a bat out of hell anyway.

Re: Canon Pixma 922 constantly losing network connection

lisat131 — Wed, 21 Jan 2015 04:49:54 GMT

Yeah, you're right it's the printer that's losing the passcode. The settings on my laptop contain the code, but if the printer goes to sleep and loses the code then it can't communicate with the laptop to find the code. For whatever reason the printer just doesn't want to hang on to that code.

I'm sure there's some setup parameter that I'm skipping or something though. It can't be that it's designed this way. Thanks for your help. Oh and yes, a SSD is very high on my list of things to get 🙂

Re: Canon Pixma 922 constantly losing network connection

Mikec4 — Fri, 03 Feb 2017 18:50:49 GMT

I am tired of Canon blaming the ISP or the router. Everyone on this thread is using a different ISP/router - only common thread is the printer. Turning the printer on/off doesn't work, changing DRX settings doesn't work, resettign the router of course doesn't work, turning off firewall to see if that is the issue (as instructed by Canon customer care phone rep) doesn't work.. The only thing that works is uninstalling then reinstalling the drivers. What a pain. I wish I could return the printer and be done with Canon. Hey Canon - want to offer a solution that works or allow me to send it back to you and you replace it with one that actually stays connected and works? At this point, I wouldn't recommend this printer or Canon to anyone. I'll gladly retract this if Canon steps up in a timely manner and comes up with a permanent solution.