topic Re: Cannot print from my Canon MX712 since I got a new modem. in Printer Software & Networking

Cannot print from my Canon MX712 since I got a new modem.

Gin — Thu, 30 Jun 2016 19:37:28 GMT

I have a Macbook Pro using El Capitan 10.11.5. I have an Airport Extreme wireless router and a Canon MX712 all in one wireless printer, fax, photocopier and scanner. My modem broke down and when I installed the new one, I was back in business able to access the network, but now none of the features on my printer are working. The blue wifi symbol on the printer is lit showing I'm connected to the wifi, but it won't connect to my laptop. I have tried resetting the wifi access point using WPS and this did not work, so I tried using the standard set up and it says I'm connected, but nothing works. I also used other settings, advanced setup, selected the appropriate accesspoint and input my password, followed the instructions, but nothing works. I bought a new airport extreme and went through all the connection steps, but even when the printer says I'm connected, I cannot print. My print queue says unable to locate printer.

I have read that I should reinstall the printer using the installation CD, but my laptop is strictly wifi with no place to put in a CD.

I'm stumped. Someone please help.

Re: Cannot print from my Canon MX712 since I got a new modem.

jrhoffman75 — Fri, 01 Jul 2016 00:49:24 GMT

You can download all software here:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx-series/pixma-mx712

Re: Cannot print from my Canon MX712 since I got a new modem.

Gin — Sat, 02 Jul 2016 20:46:58 GMT

I have downloaded all the printer drivers and reinstalled and I still cannot print. From my laptop settings it shows Canon MX712 with a green light and idle. Then I try to print and nothing happens, so I go into my settings and now shows an amber light and say in use. So I double click on the default printer and it shows me the status, unable to locate printer MX712. Any other ideas as to what I might do to get this printer working.

Re: Cannot print from my Canon MX712 since I got a new modem.

jrhoffman75 — Sat, 02 Jul 2016 20:51:11 GMT

Give Canon a call at 1-800-OK-CANON.