topic New MG5720 not connecting? in Printer Software & Networking

New MG5720 not connecting?

ragman — Thu, 23 Jun 2016 18:09:27 GMT

I just bought a MG5720 wireless printer and cannot get my Windows 10 computer to recognize it?

Re: New MG5720 not connecting?

jrhoffman75 — Thu, 23 Jun 2016 20:23:29 GMT

http://downloads.canon.com/wireless/setup_mg5700_win.pdf

Re: New MG5720 not connecting?

ragman — Fri, 24 Jun 2016 17:02:48 GMT

Thanks jrhoffman75. Followed the instructions through to the point of "Printers on Network List", where the new printer is the only one listed. When I press "Next", the new screen shows "Connection failed. Use another method for setup.", which is exactly the problem that I had originally. I don't understand why the connection is failing if the installation program recognizes the printer?

Re: New MG5720 not connecting?

jrhoffman75 — Fri, 24 Jun 2016 19:48:35 GMT

Give Canon a call at 1-800-OK-CANON.

Re: New MG5720 not connecting?

ragman — Sat, 25 Jun 2016 15:51:38 GMT

Hi John, Thanks for your time and effort to help with this issue. Noting your location, I spent a week in the Conway, NH area about 6-7 years ago. Had a great time. Stayed at a place called the Christmas Farm or something like that? On the printer issue, because I'm hearing impaired, I used the email support option, which worked out very well. Here's what solved the problem... Thank you for contacting Canon product support. It looks like your printer is in Access Point Mode rather than connected to the wireless network. You can connect to the network right from the printer operations panel. Full instructions can be found HERE. (This took me through IDing the network and providing the password to the printer. I also ran a quick test and provided them with the results, which let them to this answer. That's really all it took to resolve the issue.) Please let us know if we can be of any further assistance. Thank you for choosing Canon.

Re: New MG5720 not connecting?

jrhoffman75 — Sat, 25 Jun 2016 19:42:31 GMT

Hi ragman. Glad Canon got you on line.

Christmas Farm Inn in Jackson NH. Very nice place.