topic Re: PIXMA mx350 can't find access point in Printer Software & Networking

PIXMA mx350 can't find access point

katandmouse — Tue, 14 Jun 2016 03:20:13 GMT

My printer can no long find my access point. It can find everyone else's in the building, just not mine. I tried typing it in. Still no luck. My network is fine. My computer is connected just fine. It was working fine and then just went down.

Re: PIXMA mx350 can't find access point

Ramona — Wed, 15 Jun 2016 12:20:21 GMT

Hi katandmouse,

Your network may need to be restarted to resolve the issue. Please follow the steps below to restart the network:

1. Turn off the printer and your computer.

2. Unplug your wireless router/access point for at least 60 seconds, then plug it back in.

3. Wait 2-3 minutes, then turn the computer and printer back on.

If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.

Re: PIXMA mx350 can't find access point

katandmouse — Fri, 08 Jul 2016 01:27:47 GMT

Unfortunately, I tried that twice already. Didn't help.

Re: PIXMA mx350 can't find access point

Ramona — Fri, 08 Jul 2016 09:45:56 GMT

Hi again katandmouse,

So we can further assist you, please reply with what operating system you have on your computer (version of Windows or Mac OS X).

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.

Re: PIXMA mx350 can't find access point

katandmouse — Fri, 08 Jul 2016 19:55:47 GMT

I called and he told me how to fix it! Only took 2 minutes. Way to go!