MX922 communication error while printing

JackT — Sun, 29 May 2016 17:11:12 GMT

I have an MX922 with firmware 3.010 using several Mac computers running OS X (10.11.5) with MX920 Series CUPS driver 11.7.1.0 installed. All connected through a wifI network reporting excellent signal-to-noise ratios (full wifi fan). When a print job is sent to the printer, it alternately returns a support code 300, support code 306, or sometimes I just get a "Printing - A communication error has occured" in the job line with no additional error reporting. I have place the printer, computer and wifi router in the same room with no improvement in behavior. This now happens near-constantly and I am unable to print reliably. Please help.

Re: MX922 communication error while printing

Patrick — Tue, 31 May 2016 16:03:46 GMT

HI JackT,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

topic MX922 communication error while printing in Printer Software & Networking

MX922 communication error while printing

Re: MX922 communication error while printing