topic Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC in Printer Software & Networking

Canon PIXMA MG3620 Won't connect Wirelessly to PC

rainedragon — Thu, 19 May 2016 22:51:54 GMT

OS: Windows 10

Wireless internet

Canon PIXMA MG3620

I only purchased it as a scanner, and do not have it set up to print. It's been working for a few months, but sometimes it stops connecting to the wireless for no reason. Usually rebooting my PC, or the scanner will fix this.

This time it won't and I don't know what to do.

I've rebooted my computer and tried multiple times to pair my scanner with the wireless, but it doesn't seem to be properly connecting to my PC.

I get the error "Cannot communicate with scanner for these reasons:

-scanner is turned off.

-If using LAN connection, it is disconnected from LAN

(etc, etc)

Code:5,157,69

On the top of the scanner the Power button is lit (green), the wifi button is lit (blue) and the 8.5"x11" plain paper button is lit (green).

What do I need to do to get the scanner and computer connected again?

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

BillS — Sat, 21 May 2016 20:17:58 GMT

Hi rainedragon,

Let's start by checking the network connection.

Print the network setting information to check the machine's IP address by following the steps below.

Make sure that the printer is turned on.
Load two sheets of A4 or Letter-sized plain paper.
Press and hold the Wi-Fi button and release it when the ON lamp flashes.
Press the Wi-Fi button again.
The machine starts printing the network setting information.

Much of the information will not be relevant, but the important things to look at are:

Is the connection active or inactive?
Is the SSID (network name) correct?
What is the signal strength?
What is the IPv4 IP address?

I look forward to your reply.

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Olara87 — Fri, 21 Oct 2016 16:02:32 GMT

Hello,

I have the same issue. I followed your instructions and I noticed the printer has my old network info. How can I change this?

Thank you in advance.

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

JLMW — Mon, 26 Dec 2016 18:20:47 GMT

i can not get my pixma mg3620 to connect to my taptop. i did the printout and says inactice and the signal strenth is 0 idk what to do from this point i have have read everything i can find including the booklet it comes with and can not get it to connect

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Patrick — Tue, 27 Dec 2016 16:49:14 GMT

Hi JLMW,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

jrhoffman75 — Tue, 27 Dec 2016 21:32:15 GMT

Try this Olara87:

http://ugp01.c-ij.com/ij/webmanual/WebPortal/PTL/ptl-os.html?lang=en&type=setup&area=ca&model=mg36

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

crosscro — Mon, 16 Jan 2017 14:04:34 GMT

My connection is inactive
SSID IS. BJNPSETUP
SIGNAL STRENGTH IS 0%
TCP/IPv4. Is. Up address Enable
ACCESS POINT MODE. Is Disable

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

crosscro — Mon, 16 Jan 2017 14:06:36 GMT

Reply anyone if ur out there

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Ramona — Mon, 16 Jan 2017 14:57:11 GMT

Hi crosscro,

Prior to installing the printer drivers, please enable the wireless setting of the printer by following these steps:

1. Press and hold Wi-Fi button and release it when ON lamp flashes.

2. Press the COLOR button, then the Wi-Fi button in this order. When the ON lamp changes from flashing to lit and the Wi-Fi lamp lights up, then the wireless LAN is enabled.

Once the wireless setting is enabled, please download and install the latest drivers and software for the printer from the Canon USA website here. Please temporarily disable any antivirus or firewall software that is on your computer prior to installing the drivers, as these programs can sometimes prevent the printer from being detected and installed successfully. Once the printer is installed successfully, the protection software can be re-enabled.

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

madshirt13 — Mon, 17 Jul 2017 15:01:46 GMT

Can't get by Step 1, holding the solid blue lit wireless button does Not produce a blinking power light

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Stacy — Sun, 23 Jul 2017 04:32:19 GMT

I have been having the same problem. I FINALLY figured it out !! Hold down the wifi button down until the POWER button blinks green then release. Immediately after you release the wifi lamp button press the COLOR button, then click the wifi lamp button once. It will then begin to blink the blue light. Now it's ready to setup and connect!!!

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Stacy — Sun, 23 Jul 2017 04:32:45 GMT

Re: Canon PIXMA MG3620 Won't connect WirelessCly to PC

fhumberg — Sat, 16 Sep 2017 22:24:10 GMT

I can't get my MG3620 to connect wireless. I got once to the point where I could enter my password but the attempt still failed.

I can't get the the WiFi blue to blink fast ( enable ) to find the printer. I have attempted via the web and phone and no success.

As mentioned above, when I got to enter my password, the WiFi connection swtiched from my network to Canon's network???? never seen that in my avaiable networks till today.

I have attempted to perform all the steps provided in the previously messages, anything else someone can suggest?

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

kellysr23 — Tue, 09 Jan 2018 17:50:42 GMT

I wasted several hours on the same problem. What I discovered was even though I searched for TS8020 model and the title of the website in the search result showed TS8020, when I clicked the download on the website it downloaded a different model and then it stalled out finding the printer. Extremely disceptive and something you would have thought Cannon would have figured out by know with all the calls they must receive. Hopefully this helps and you caught it early and you didn't waste as much time I did.

Re: Canon PIXMA MG3650 Won't connect Wirelessly to PC

Apogee — Sun, 11 Feb 2018 16:43:15 GMT

Only scanner is installed, not the printer driver.

SSID active, channel defined.

NO IP Addres defined, not for IPv4, neither for IPv6

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

shadowsports — Tue, 13 Feb 2018 14:45:18 GMT

Documentation for the 3620 and How To Set Up Witreless Conection:

Wireless Set Up 3620

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

canonsucks1 — Tue, 17 Apr 2018 01:37:00 GMT

@Ramonawrote:
Hi crosscro,

Prior to installing the printer drivers, please enable the wireless setting of the printer by following these steps:

1. Press and hold Wi-Fi button and release it when ON lamp flashes.

2. Press the COLOR button, then the Wi-Fi button in this order. When the ON lamp changes from flashing to lit and the Wi-Fi lamp lights up, then the wireless LAN is enabled.

Once the wireless setting is enabled, please download and install the latest drivers and software for the printer from the Canon USA website here. Please temporarily disable any antivirus or firewall software that is on your computer prior to installing the drivers, as these programs can sometimes prevent the printer from being detected and installed successfully. Once the printer is installed successfully, the protection software can be re-enabled.

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

I appreciate your advice, time and help. However, this printer simply sucks. I have followed the in box instructions. Your steps and other guidance in this forum. The steps play out as you expect, for the most part. I am using the CD out of the box. I can connect my printer to the router initially using the button-steps and it finds it. The drivers then start to get loaded.

However, before it can ever finish installing the drivers (not even a minute or two) the printer just randomly drops out of wi-fi setup and disconnects itself (per watching the lights on the machine). The install then fails, bringing up a message describing this.

I have tried it about 15 times now and every time it fails before it can fully complete the process. The printer wireless simply does not work. There is a "USB" option (the weird funky printer-USBs) which you conveniently do not include (sorry I haven't owned a printer before?...? Didn't know I was buying a replacement printer for my cord... Lol).

Can't do wireless (though the box claims so). Can't connect via wired. Did I just buy a $100 cheap plastic box? I think so. I'll be returning it (if the store lets me - Canon blasted the thing with tons of orange security/use tape that must be removed to attempt setup).

How is the sale of this product not illegal? This will be my first and last Canon product. Thanks. Have a good life. Peace.

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

awalsh — Tue, 10 Jul 2018 03:42:24 GMT

I agree this is the biggest piece of junk I have ever seen.

I have it connected to my wifi after many days of totally incorrect instructions in the manuals and online with canon - after days I worked out to hold down wireless button until it blinked - then black button and wifi again ... hit the WPS button on the router ... connected straight away.

It's config printout shows 100% signal, correct ssid and connected, has an IP address, it shows up it's mac address on my router as well.

But do you think it can be connected to either with the driver setup, the troubleshooting tool, a web browser or even pinged by it's IP address. I can get to it's web gui via AP direct mode but that doesn't really help much as the gui only has print settings and nothing to do with drivers connecting or network setup.

I have now got it to configure via USB and it's scanning WLAN's correctly and connecting to the wlan... I even tried giving it a static IP address ... still can't communicate via wifi.

I tried on windows and Mac. Both sets of instructions are completely incorrect to even get it connected to wifi.

Pile of junk. You would have thought you would have got something that actually worked from a company like Canon.

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

pollyrunion — Sun, 16 Sep 2018 21:07:13 GMT

@JLMW wrote:
i can not get my pixma mg3620 to connect to my taptop. i did the printout and says inactice and the signal strenth is 0 idk what to do from this point i have have read everything i can find including the booklet it comes with and can not get it to connect

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Priyanka — Tue, 02 Oct 2018 15:26:35 GMT

I only purchased it as a canon mg 3620 printer. It's been working for a few months, but sometimes it stops connecting to the wireless for no reason

This time also it won't and I don't know what to do.

I've rebooted my computer and tried multiple times to pair my printer with the wireless, but it doesn't seem to be properly connecting to my PC.

I get the error "Printer is offline.Check that the printer is connected and the printer power is on."

On the top of the Printer the Power button is lit (green), the wifi button is lit (blue) and the 8.5"x11" plain paper button is lit (green).

I have pressed wi fi button and the information i got are:-
Connection: active
SSID Name is correct
Signal strengh is 92%
IPv4 IP Address :10.0.0.1

What do I need to do to get the printer connected again? Please reply ASAP