topic Re: I do not know why my printer isnt being detected in Printer Software & Networking

I do not know why my printer isnt being detected

farawaysoclose1 — Thu, 19 May 2016 17:34:41 GMT

It works with my brothers PC who lives a mile away and my laptop detects my smart tv direct tv and wireless router but not my MG3500-printer the blue light is on and everything this is frusterating!! Can someone please help?

Re: I do not know why my printer isnt being detected

John_B — Sat, 21 May 2016 12:08:44 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and which model printer you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I do not know why my printer isnt being detected

videobruce — Thu, 26 May 2016 10:36:25 GMT

If this is being setup for Network use try a wired connection instead of wireless!

Re: I do not know why my printer isnt being detected

Waddizzle — Thu, 26 May 2016 18:03:19 GMT

Go to the Canon's product support page to find your printer.

https://www.usa.canon.com/internet/portal/us/home/support

When your product's page appears, scroll all the way UP to the top right corner. Click on the red box that says "Product Information", and you will see a link for "Wireless Help".