https://community.usa.canon.com/t5/Printer-Software-Networking/my-printer-mx492-displays-connected-to-my-router-however-my/m-p/170945#M6486 <P>the printer sees the router, i enter the wep&nbsp; key and it says connected --- but pc and phone cannot see it - help please!</P><P>&nbsp;</P> Sat, 23 Apr 2016 15:04:39 GMT kk1 2016-04-23T15:04:39Z https://community.usa.canon.com/t5/Printer-Software-Networking/my-printer-mx492-displays-connected-to-my-router-however-my/m-p/170945#M6486 <P>the printer sees the router, i enter the wep&nbsp; key and it says connected --- but pc and phone cannot see it - help please!</P><P>&nbsp;</P> Sat, 23 Apr 2016 15:04:39 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/my-printer-mx492-displays-connected-to-my-router-however-my/m-p/170945#M6486 kk1 2016-04-23T15:04:39Z https://community.usa.canon.com/t5/Printer-Software-Networking/my-printer-mx492-displays-connected-to-my-router-however-my/m-p/171143#M6487 <P>Hello.</P><P>&nbsp;</P><P>Check to make sure that the phone and laptop are connected to the same Wi-Fi network as the printer.&nbsp; It may be possible that they are on a different network.&nbsp; In some cases, routers can have multiple SSID's for connection.</P><P>&nbsp;</P><P>If you continue to have difficulties, find more help at <A href="https://www.usa.canon.com/internet/portal/us/home/support/contact-support/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 25 Apr 2016 13:28:23 GMT https://community.usa.canon.com/t5/Printer-Software-Networking/my-printer-mx492-displays-connected-to-my-router-however-my/m-p/171143#M6487 Michael 2016-04-25T13:28:23Z