topic Re: Printer won't scan in Printer Software & Networking

PIXMA MX472 won't scan

Freudlaven — Sat, 20 Aug 2022 13:39:01 GMT

Hi there,
I have a Canon MX472 and am running Windows 10. I set up my printer on WIFI and it's worked fine before, but now when I try and scan, it's saying "PC not Connected". But I can print from the computer just fine. Any help on getting this matter fixed would be greatly appriciated!

Thanks,

Sean

Re: Printer won't scan

voxumbra — Thu, 14 Apr 2016 22:40:49 GMT

Is your printer on the same network as your computer? If it worked before and not now, sounds like there's an error connecting to wifi possibly.

Re: Printer won't scan

Freudlaven — Fri, 15 Apr 2016 03:10:30 GMT

Thanks for the reply, but it's actually connected to the computer. I can print from the computer no problem, but when I scan the printer says I'm not connected to pm. Very odd. But yes, like I mentioned, it did work earlier.

Re: Printer won't scan

Michael — Sat, 16 Apr 2016 13:33:07 GMT

Hello.

Try scanning directly from the IJ Scan Utility program on your computer. Make sure that the 'network' version of the printer is selected at the top of the program.

If you are able to scan from the program, restart your computer. Then turn the printer off and back on to see if you will be able to scan from the operator panel.

If you continue to have difficulties, find more help at Contact Us.

Re: Printer won't scan

orionsrogue — Mon, 27 Feb 2017 13:48:09 GMT

Hi Vox, I'm Chris and I have the canon pixma MX 472 exactly All in one plus fax. I've had it 3 or 4 years now, I was having trouble 4 days ago with the printer not being able to read my PC or network. It wouldn't work. Yesterday I was online, andwas trying to do the WPS wireless lan etc, and it was working on the computer, I was following a guy talking on a post about how to get printer and PC connected, but my printer isn't recognizing any printer icons on the computer in settings, one of the reason that is because I deleted this printer from Canon cause I thought that might help, andI was going to put i back on and the icon for the printer is gone completely. I don't know what to do, I'm an online student and have a paper that' is due tomorrow, but I'm doing it today. Can someone please call me [phone number removed per forum guidelines] or you can email, but I'd prefer you call if you can, I need help fast please, Thanks and God Bless You

Crystal Geng

Re: Printer won't scan

Patrick — Mon, 27 Feb 2017 19:29:15 GMT

Hi Crystal,

I know that this message is a little old, but I was wondering if you were still experiencing difficulties with your PIXMA MX472.

If so, please let me know and I'll assist you with resolving them.

Re: Printer won't scan

Schmeer — Fri, 17 Mar 2017 22:55:23 GMT

My printer prints just fine. It will not scan for some reason now. I have Win10 if that makes any diff. I was able to scan from the program before but never from the printer itself. Now, can't do that either. It says printer may not be connected.

Re: Printer won't scan

mhguda — Sat, 08 Apr 2017 18:40:09 GMT

I have a MX470 three in one printer that's connected to our Ethernet network.

Up to a few days ago, I could scan fine from the second computer, with the connection only via the network.

I can still print fine, but no longer scan. The scanner is not seen by my computer (I never saw it on the Devices and Printers but in the scanning software it was available, and it worked). Now all of a sudden, nothing I've tried, from uninstalling and reinstalling, reboot, etc has brought the scanning back. From the other computer it works fine.

Both computers run Windows 10. the one with the printer on USB has 32-bits, the other one - that's causing the problem - is on 64 bit.

I am not aware of any changes to my system that may have caused a problem: no new software, no new devices.

Please help. The main reason for getting this printer with networking capabilities was so we could scan from both computers. And now it is not working.

Re: Printer won't scan

mhguda — Sun, 09 Apr 2017 17:35:07 GMT

My MX470 is on our Ethernet network via the other computer on the network, on a USB port. I was always able to use the scanner from my own computer, by just turning on the network and the printer. Now, for no reason that I can see, I can no longer scan images from my computer, although I can print normally. From the computer that has the printer connected via USB, there is no problem with either function. But I want the ability to scan over the network, the way it used to be. I've tried removing the printer and reinstalling it, to no avail. I am running Windows 10 64bit, so there is no driver provided by Canon, but Windows itself installs a driver. Can anyone help?

Re: Printer won't scan

Patrick — Tue, 18 Apr 2017 18:09:06 GMT

Hi mhguda,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Printer won't scan

mhguda — Tue, 18 Apr 2017 20:04:11 GMT

Canon does not accept messages from me because I am not in the US.

Re: Printer won't scan

Crista — Tue, 18 Apr 2017 20:09:22 GMT

Hi mhguda!

Thanks for posting in the Canon Forums!

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Printer won't scan

mhguda — Tue, 18 Apr 2017 20:58:52 GMT

Even though I am geographically in north America, the Canon website relegates me to Other countries in Latin America. I cannot find a similar support forum as the one here. Which underlines my point: Canon will sell us the products (and take our money) but refuse to answer reasonable support questions.

Re: Printer won't scan

camozell — Wed, 31 May 2017 16:31:41 GMT

Scanner an Canon will not list scanned items to be saved.

Re: Printer won't scan

Crista — Wed, 31 May 2017 16:35:42 GMT

Hi camozell!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what printer model you own and what opertaing system (Windows 7, 8, 10) or Mac OS X (10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: Printer won't scan

queensuzique — Mon, 26 Jun 2017 01:35:34 GMT

I have a Canon MX922 printer that prints just fine but, I get an error message whenever I try to scan anything. Can't seem to connect. Windows 10 just updated, could that have something to do with it?

Re: Printer won't scan

GANolet — Wed, 05 Jul 2017 17:23:56 GMT

Printer prints OK to computer but will not scan to computer.

@Schmeer wrote:
My printer prints just fine. It will not scan for some reason now. I have Win10 if that makes any diff. I was able to scan from the program before but never from the printer itself. Now, can't do that either. It says printer may not be connected.

Re: Printer won't scan

Jenine — Wed, 05 Jul 2017 17:19:45 GMT

Hello Ganolet!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Printer won't scan

ubsman — Sun, 27 Aug 2017 19:54:21 GMT

I have a MX472 that will not scan. I bought it this year and it has never worked. When I go to scan the message reads, "Please wait a while." I use Windows 10.

Thank you.

Re: Printer won't scan

Patrick — Mon, 28 Aug 2017 11:02:56 GMT

Hi ubsman,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI