topic Re: DHCP not getting IP address from the wireless router in Printer Software & Networking

DHCP not getting IP address from the wireless router

asayani — Mon, 14 Mar 2016 05:46:36 GMT

My Wi-Fi router broke so I replaced it with a TP-LINK Archer C2 (AC750) wi-fi router.

I have not been able to connect my PIXMA MX532 to the wi-fi network. Actually, it connects to the SSID that I select (I have done manual as well as WPS and in both ways, the printer connects to the network) but no IP address seems to be assigned to the printer. I have several laptops, phones, media servers, connected to this network so I know that it works and is able to give out DHCP addresses.

I even tried entering the IP address manually on the printer but that doesnt seem to change anything. The pritner still doesn't connect to the network.

Please help.

Thanks

Ahmed

Re: DHCP not getting IP address from the wireless router

asayani — Mon, 14 Mar 2016 06:48:04 GMT

i just did a network setup while connected to USB and even in this case, the printer cannot get an IP address. I also tried to manually enter IP address but the printer doesnt seem to take it.

I think there is possible a TCP/IP stack problem on the printer. I am including the settings copied from the wizard.

What can be done?

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date. . . . . . . . . . . . . . . . . : 2016/Mar/13 23:40:06
(02)Model . . . . . . . . . . . . . . . . : Canon MX530 series Printer
    (03)Printer . . . . . . . . . . . . . : USB Printer
        (04)BJNP Port Name. . . . . . . . : CNBJNP_D8492F73137F(192.168.0.112) Wireless
    (05)Scanner . . . . . . . . . . . . . : Canon MX530 series Network
    (07)Fax . . . . . . . . . . . . . . . : USB FAX
        (08)BJNPFAX Port Name . . . . . . : CNBJNPFAX_D8492F73137F(192.168.0.112) Wireless

(09)BJNP Port Monitor Version . . . . . . : 3.4.0.30

----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB001
(12)BJNP Port Name. . . . . . . . . . . . : CNBJNP_D8492F73137F(192.168.0.112) Wireless
(13)BJNP Communication Module Version . . : 3.4.0.30
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.5.1.10
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MX530 series Printer
(22)Firmware Version. . . . . . . . . . . : 3.010

    Wireless LAN
        (23)Wireless LAN Enabled. . . . . : YES
        (24)Standard. . . . . . . . . . . : 802.11n
        (25)MAC Address . . . . . . . . . : D8-49-2F-73-13-7F

        (26)Network Type. . . . . . . . . : Infrastructure
        (27)SSID. . . . . . . . . . . . . : linksys
        (29)Encryption ON . . . . . . . . : YES
        (30)Encryption Type . . . . . . . : AES
        (31)Authentication. . . . . . . . : WPA2-PSK
        (32)Attached Information. . . . . : 11 character Passphrase

        (33)Link Status . . . . . . . . . : Active
        (34)Signal Strength . . . . . . . : 100%
        (35)Link Quality. . . . . . . . . : 84%

      TCP/IP
        (36)Mode. . . . . . . . . . . . . : Manual
        (37)IP Address. . . . . . . . . . : 192.168.0.150
        (38)Subnet Mask . . . . . . . . . : 255.255.255.0
        (39)Default Gateway . . . . . . . : 192.168.0.1

(47)Admin Password ON . . . . . . . . . . : NO
    Printer Access Control
        (48)MAC Address Enable. . . . . . : NO
        (49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
    Printer User Name
        (51)Wireless Name . . . . . . . . :

----------------------------------------
PC Info.
----------------------------------------
(61)SSID Info.
Wireless adapter Name . . . . . . . . . . : Intel(R) Wireless-N 7260
SSID. . . . . . . . . . . . . . . . . : linksys

(62)IP Configuration Info.
Windows IP Configuration

   Host Name . . . . . . . . . . . . : PC
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 20-1A-06-08-EF-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 5C-51-4F-39-E3-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : 5E-51-4F-39-E3-0B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Intel(R) Wireless-N 7260
   Physical Address. . . . . . . . . : 5C-51-4F-39-E3-0B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e051:509a:9b00:d2dd%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, March 13, 2016 11:07:05 PM
   Lease Expires . . . . . . . . . . : Monday, March 14, 2016 1:09:31 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 358371663
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C2-DE-C0-20-1A-06-08-EF-8E
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D3BD3312-5EA9-4859-82E7-1D6CFE40EECF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::285f:3d6a:e7fb:3402%5(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-C2-DE-C0-20-1A-06-08-EF-8E
   NetBIOS over Tcpip. . . . . . . . : Disabled

========================================

Ahmed

Re: DHCP not getting IP address from the wireless router

Waddizzle — Mon, 14 Mar 2016 16:28:11 GMT

TCP/IP
(36)Mode. . . . . . . . . . . . . : Manual
(37)IP Address. . . . . . . . . . : 192.168.0.150
(38)Subnet Mask . . . . . . . . . : 255.255.255.0
(39)Default Gateway . . . . . . . : 192.168.0.1

----------------------------------------------------------------------------

What is that in bold type? It looks like your printer's IP address. Check your network security settings on your LAN, though..

Re: DHCP not getting IP address from the wireless router

asayani — Mon, 14 Mar 2016 17:12:25 GMT

The IP in bold is what I was trying to set manually using the USB cable because it was not able to set using DHCP from the router. Even the manual step was failing constantly as the printer just wouldn't accept TCP/IP settings.

I even went to the controls on the printer and set the IP, SM, GW manually from the onboard keyboard. The printer shows that the address was entered but when I do a printout of the current settings, the IP address section shows up blank and only DNS Server is listed.

Also of note is that when I do a Wi-Fi connection setup on the printer, it does connect to the access point and I do see the printer MAC address in the connected clients list on the router but when I look at the DHCP clients list, the printer does not show up. All the other devices (laptops, phones, servers) show up in the DHCP clients list which means the printer makes the connection at L2 but is not working properly at L3.

It seems like for some reason the TCP/IP stack on the printer is not working as it is supposed to. Both dynamic or manual.

-A

Re: DHCP not getting IP address from the wireless router

Waddizzle — Mon, 14 Mar 2016 17:20:44 GMT

Assign the printer a fixed IP address from your router. Make sure the printer is set for WiFi, and not USB.

Re: DHCP not getting IP address from the wireless router

asayani — Mon, 14 Mar 2016 18:44:51 GMT

I did all of that Waddizzle. I have been working in IT since the 90s so I know my way around these things.

The next thing I am going to try tonight is to turn on network sharing on my phone and connect the printer to it to see if it behaves differently and receives an IP address dynamically from the phone. Will update you.

-A

Re: DHCP not getting IP address from the wireless router

breichgott — Sat, 03 Dec 2016 18:14:07 GMT

asayani -- did you ever figure this out? I have an identical problem... seems to have been triggered by a similar router swap. Spend 2 hours on the phone with tech support to no avail. Tried everything you said too. I'm losing my mind on this.

Re: DHCP not getting IP address from the wireless router

MortenM — Sat, 28 Jan 2017 16:46:28 GMT

asayani and breichgott; did you ever get this DHCP problem sorted out? I'm having the exact same problem, although it's an iP8750 printer. I've searched the net far and wide, and so far haven't found any clues that can help...

Re: DHCP not getting IP address from the wireless router

asayani — Sat, 28 Jan 2017 17:26:29 GMT

Nope .. Ditched the printer

Re: DHCP not getting IP address from the wireless router

MortenM — Sat, 28 Jan 2017 20:26:44 GMT

Ouch, that's bad! Sorry to hear that. 😞

Re: DHCP not getting IP address from the wireless router

asayani — Sat, 28 Jan 2017 20:35:55 GMT

Well, I wasn't married to it and I have moved countries since ... 🙂

Re: DHCP not getting IP address from the wireless router

MortenM — Sat, 28 Jan 2017 21:26:32 GMT

Hehe... 😉 Well, thanks anyway for replying.

I'll try to fiddle around a bit more before abandoning it. I just purchased it, and returned it for a replacement. Same problem with the second one...

Re: DHCP not getting IP address from the wireless router

Enigmativity — Mon, 27 Feb 2017 23:57:52 GMT

I had the same problem. It turns out that either turning off "N" on the router - so it's just "BG" and turning off IPV6 on the printer did the trick. I have yet to work out if it was one or the other but that's what the nice person at canon support helped me to do.

Re: DHCP not getting IP address from the wireless router

MortenM — Tue, 28 Feb 2017 20:38:52 GMT

I just tried switching off "n" on the router, but alas it didn't do any good.

As the printer doesn't have any display, I don't know how to turn off IPv6 there. All config is done through holding button in and waiting for x flashes of power LED and then releasing the button. So far, I haven'n found any such option for switching IPv6 on/off.

Thank you anyway. 🙂

Re: DHCP not getting IP address from the wireless router

Stephen — Tue, 28 Feb 2017 20:53:24 GMT

Hi MortenM,

Thanks for reaching out to Canon USA!

The PIXMA iP8750 is a Canon Europe exclusive model, which means that Canon USA doesn't support this printer. You'll want to check out the Wireless Connection Setup page located on the Canon Europe page HERE.

If you're unable to get your printer connected using that tutorial, you'll want to contact Canon Europe for assistance. Their contact information can be found on the page located HERE.

We hope this helps!

Re: DHCP not getting IP address from the wireless router

MortenM — Fri, 03 Mar 2017 00:09:19 GMT

Thank you!

I understand this is a European model, and I have been in contact with Canon Support over here, but they failed to help me.

So I've been searching The Net for other (similar) models with similar problems. This US forum is the only place I've found something that resembles my problem.

I've tried the Wireless Connection Setup page you linked to, many times, and all the different options there - but still no luck.

No one has been able to solve my problem so far, neither in the US nor in Europe.

I am just about ready to give up on this printer and return it for a full refund. I think it is a shame no-one in Canon Support Europe has been able to fix my problem, and I think may just as well try another brand.

Re: DHCP not getting IP address from the wireless router

tomtom — Wed, 21 Nov 2018 00:48:30 GMT

Hello guys,

Would like to share the steps I did to finally get my iP7250 connected to WiFi network after 4 hours of struggling.

After trying the WPS and many many restarts, I decided to share the mobile internet from my phone. First reset the printer networksettings (in my case holding oneof the buttons till power led flashed 9 times). Then connected my laptop to that shared connection and during the printer setup process (via USB) I selected an option to manually configure the network. Chosed shared mobile network, put the pssword and... it just worked! The installation process finished successfully, disconnected the USB. Afterwards I opened the installed Canon IJ Network Tool and the printer was successfully found. Opened the configuration there and manually changed the settings (SSID, passphrase, even the fixed IP) to my home WiFi network. Reconnected laptop to homenetwork and... magically the printer was found as well 😉

To me it looks like the WPS function ma be messing something in the printer network settings.

I hope this procedure can be applied to other similar cases - even with different printers.

Cheers guys! 😉

Re: DHCP not getting IP address from the wireless router

david87600 — Wed, 09 Jan 2019 15:25:36 GMT

I had the same issue with a Canon MX-535 with an Acer AC1200 router. Here's how I fixed it:

I reserved the MAC Address (this may not be necessary but it can't hurt)
I manually set the authentication on the router to WPA2/PSK and the encyiption to AES on my router
I turned off WPS on the router.
IPV6 is also turned off on the router (may not be necessary)
I also turned off AC (5G) on the router (may not be necessary)
I set the channel to 11 rather than auto for the wireless settings
On the printer I went to settings -> device settings -> lan setup and manually selected the SSID, the authentication and encryption to match the router and connected to the wireless router manually.
I turned the printer off and then turned it back on again.

I've listed all the steps I took but I suspect that the important things are making sure you have the same authentication and encryption, you have a fixed channel and you manually connect with those parameters. So, fix those settings in your router (don't use any auto settings) and set those in the manual connection (settings -> device settings -> lan setup).

Hope this helps.

Re: DHCP not getting IP address from the wireless router

Chet_ — Sun, 17 Nov 2019 17:18:23 GMT

I wrestled with this at a relative's place trying to get a new TP Link Archer C50 to work with a Pixma MX535X. I had to disable DRX and IPv6 to get it to lease an IP properly.

I found this magic incantation here:

https://community.usa.canon.com/t5/Wireless-Networking/The-printer-could-not-be-detected-on-the-network-message-during/td-p/107863

I nuked all drivers from the PC, rebooted, and installed fresh after the printer once again had an IP. The setup worked first time for me after that.

What a pain.

Re: DHCP not getting IP address from the wireless router

Ous — Fri, 02 Oct 2020 08:34:38 GMT

SOLVED!!!!

Same exact problem. New router, printer not conected anymore. It gets the SSID but not an IP address so you can not contect to printer. Canon will not solve you this. Nor will do the router company custom services.

SOLUTION: You may disable IPv6 on the PRINTER!! Not on the router. Just on the printer. Then you can conect again the printer and will get IP, and will work.

To do so

On printers with screen an panel control. Navigate yourself through the configurations on the printer until you reach IPv6. Disable it.

On printers without screen control.

Tricky question. The only way I found to enter inside the printer network configuration it is trough a web browser using the printer IP. Since the printer it is not getting IP you can NOT enter.

So, you can use any other way to creat a temporal wifi net. No need internet, just wifi. You can create a hotspot with your phone; use a wifi repeater; and old modem; ask a friend that lend you a modem. Whatever.

Configure a new wifi, conect the printer. Find the actual printer IP (printing a status page, cheking the router the conected devices or using an APP to scan your conected devices). Use that IP on the browser to enter inside the printer. Search advance setings to disable IPv6. Disable. Aplay changes.

Now you can disconect your printer. Disconect your provisional wifi network and reconect the printer (using WPS, USB or whatever you whant) on your new and wonderful ultra powerful WIFI new router.