topic Re: My MG 6420 in Printer Software & Networking

My MG 6420

Hkouns30 — Tue, 23 Feb 2016 20:49:20 GMT

I can not keep my printer conneted. EVERY time I try to print after my printer has been in power saving mode I have to Delete the printer on my Mac, then power it off, restart it, then add the printer again. It does not stay connected on my iphone either. This makes it very difficult to use or Air Print. Any help would be appriciated

Re: My MG 6420

Jason — Tue, 23 Feb 2016 21:31:34 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone the version of Mac you are using (ex. 10.8, 10.9, 10.10).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My MG 6420

Hkouns30 — Thu, 25 Feb 2016 21:52:45 GMT

It's the MacBook 12 inch 2015
Yosemite OSX

Re: My MG 6420

Patrick — Mon, 07 Mar 2016 17:06:37 GMT

Hi Hkouns30,

Please try the wireless troubleshooter:

http://downloads.canon.com/html/wireless/modules/13alw-ww/13alw-sts-ww-0010-001/13alw-sts-ww-0010-001.html