Pixma MG3620

racheltalbot141 — Sat, 13 Feb 2016 17:04:43 GMT

I am not able to connect the printer to my wireless network. Time Warner said that I am on a systme that uses: WPA2 and the encryption mode is AES.

In the troubleshooting Canon guide, the recommendations are for an older encryption systme (ie. WEP, etc.)

How can I connect?

Re: Pixma MG3620

BillS — Tue, 16 Feb 2016 01:27:04 GMT

Hi racheltalbot141,

Your PIXMA MG3620 supports several encryption types, and should not prevent you from connecting to your wireless network.

The cableless setup is usually easiest, as it can be performed with Windows, Macintosh, iOS and Android. Instructions can be found HERE.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.