topic Re: PIXMA MG5720 will not connect to wifi router in Printer Software & Networking

PIXMA MG5720 will not connect to wifi router

bcomito — Sun, 07 Feb 2016 02:31:39 GMT

.Will not accept password. Firmware is up to date. Thoughts?

Re: PIXMA MG5720 will not connect to wifi router

Patrick — Mon, 08 Feb 2016 17:03:08 GMT

Hi bcomito,

To set up your PIXMA MG5720 on your wireless network, please follow these steps:

1. On your PIXMA MG5720, please press Setup from the HOME screen.

2. Select Device settings and press OK.

3. Use the up or down arrows to select LAN settings and press OK.

4. Use the up or down arrows to select Wireless LAN setup and press OK.

5. Select Other setup and press OK.

6. Select Advanced Setup and press OK.

7. Select your access point (router name) and enter your wireless password. Please make sure that the password is corrrect. The password is case sensitive, if entered incorrectly, your PIXMA MG5720 will not connect to your wireless network.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: PIXMA MG5720 will not connect to wifi router

klongbaker — Thu, 21 Jul 2016 17:05:47 GMT

Thank you for the information.

I followed the steps but after I get to "Other Settings" there is no "Advanced Settings" option. I can choose from:

Set Printer Name

TCP/IP Settings

WSD Settings

Bonjour settings

LPR protocol settings

PictBridge Communication

Direct connection settings (greyed out, not able to select)

Please advise.

Re: PIXMA MG5720 will not connect to wifi router

Patrick — Fri, 22 Jul 2016 17:20:39 GMT

Hi klongbaker,

Please try Standard Setup instead:

1. On your PIXMA MG5720, please press Setup from the HOME screen.

2. Select Device settings and press OK.

3. Use the up or down arrows to select LAN settings and press OK.

4. Use the up or down arrows to select Wireless LAN setup and press OK.

5. Select Standard setup and press OK.

6. Select your wireless network from the list that appears and press OK.

7. Enter your wireless network password and press OK.

Your PIXMA MG5720 should now be connected to your wireless network.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: PIXMA MG5720 will not connect to wifi router

Teags — Sat, 22 Jun 2019 01:17:21 GMT

I can go through those steps just fine. My issue is my internet is password protected - but when selecting on the printer it begins to try to connect without a prompt to imput the password. So the result, it tries to connect and then gives me an error message. Not suprising as I was unable to provide the password.

Re: PIXMA MG5720 will not connect to wifi router

eileen22 — Sun, 25 Aug 2019 14:26:57 GMT

Hello, I am having the same problem. I follow the steps to point 7 - select the router name, but the option to enter my wireless password does not come up.

Please help.

Re: PIXMA MG5720 will not connect to wifi router

Patrick — Tue, 27 Aug 2019 16:41:11 GMT

Hi eileen22,

Who is the manufacturer and what is the model number of your router?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: PIXMA MG5720 will not connect to wifi router

eileen22 — Tue, 27 Aug 2019 19:44:14 GMT

Manufacturer: Hitron and Model: CODA-4582

Re: PIXMA MG5720 will not connect to wifi router

Patrick — Tue, 27 Aug 2019 20:11:26 GMT

I have seen issues with attempting to connect to Hitron routers.

The only method that seems to work is to use the WPS PIN method.

To do this, please follow the steps in the following Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART173530

Re: PIXMA MG5720 will not connect to wifi router

eileen22 — Tue, 27 Aug 2019 21:29:59 GMT

Resolved. Thank you.

Re: PIXMA MG5720 will not connect to wifi router

Patrick — Thu, 29 Aug 2019 15:16:02 GMT

you're welcome!

Re: PIXMA MG5720 will not connect to wifi router

296790 — Tue, 19 May 2020 05:55:04 GMT

How was it resolved

Re: PIXMA MG5720 will not connect to wifi router

pmorrsn — Sun, 10 Jan 2021 17:23:51 GMT

My Canon is detecting 2 routers with same name and I've tried both with no luck. The wifi indicator has a red x.
I repeatedly try registering but get failed message. At least it works with a cable to my computer