topic Re: Canon MG5520 in Printer Software & Networking

Canon MG5520

trinapotter — Sun, 31 Jan 2016 14:23:20 GMT

Why does my printer continually say, "another computer is using the printer"? Canon MG5520

Re: Canon MG5520

Danny — Sun, 31 Jan 2016 14:46:04 GMT

Hi, trinapotter!

So that the Community can help you better, we will need to know whether your computer is the only one that has access to your printer, or if this printer is part of a network with other computers on it. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Canon MG5520

trinapotter — Sun, 31 Jan 2016 15:21:18 GMT

Two other computers in my home have access, however, they are rarely powered on or in use.

Re: Canon MG5520

Patrick — Tue, 02 Feb 2016 14:26:39 GMT

Hi trinapotter,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.