topic Re: Canon MX-490 WEP Key length Inactive in Printer Software & Networking

Canon MX-490 WEP Key length Inactive

CJOHN — Sat, 18 Apr 2020 17:49:02 GMT

I have a wireless printer here.

The wirelss LAN connection procedure works out OK, apparently. But in fact the computer and printer are not communicating,

On the network configuration page print out, it tells me "WEP Key Length inactive".

What does this mean and is there a way round this problem?

Many thanks in advance.

Re: Canon MX-490 WEP Key length Inactive

shadowsports — Sun, 19 Apr 2020 13:56:38 GMT

Greetings,

So we don't waste time trying to guess, can you tell us more about the environment and what device you are connecting the printer to?

Router model? How it is configured.

Computer OS and version?

The printer will only connect to a 2.4Ghz wireless broadcast. Security supported should be WEP, WPA/WPA2.

I hope you are not using hardware configured for WEP as this is not very secure.

Helpful How To Wireless Video's:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx-series/pixma-mx490/pixma-mx490?tab=howtovideos

Re: Canon MX-490 WEP Key length Inactive

CJOHN — Mon, 20 Apr 2020 07:14:14 GMT

Thank you for your reply. I really appreciate it.

The OS is Windows 10. The router is 2.4ghz. And the security is WPA2.

Greetings from the Basque Country, Spain.

Re: Canon MX-490 WEP Key length Inactive

Hector — Mon, 04 May 2020 19:15:08 GMT

Hi CJOHN,

If you are using WPA for your security it is ok for the WEP key to be inactive. To see why the printer is not being connected to the computer, we would need more information from the network configuration page.

Is the connection active or inactive?
What is the SSID and does it match the network that your computer is connected to?
What is the printer's IPv4 IP address?
WHat is the signal strength?