topic TR 8520 offline -- worked when set up, but not now in Printer Software & Networking

TR 8520 offline -- worked when set up, but not now

joyseeker — Wed, 15 Apr 2020 01:16:28 GMT

A Canon tech helped me set up my printer a couple of days ago, and I successfully printed a document from my computer.

Now when I go to print, I get the message that the printer is offline. On the printer display the wireless connection shows it's active and when I pressed it, it has the correct WiFi network.

I also tested this by trying to scan, and the only option displayed was USB, not wireless.

How can I troubleshoot this?

Re: TR 8520 offline -- worked when set up, but not now

shadowsports — Thu, 16 Apr 2020 04:11:06 GMT

Greetings,

This is whats (likely) happening. The IP that your router assigned to the printer when it was installed has changed. Now your computer thinks the printers IP is XXX, but its changed because the printer has gone to sleep, been shut off or not been used for some period of time. Your router reclaims IP addresses it thinks are no longer needed or being used.

How to resolve. Assign the printer a static IP. One that doen't change. Now all devices on your network will always know how to to "find" the printer and also where to send print jobs because the destination will never change. I'm willing to bet this will solve your "printer is offline" issue on your computer once it knows where to find te device.

Re: TR 8520 offline -- worked when set up, but not now

joyseeker — Thu, 16 Apr 2020 04:34:10 GMT

Thanks, that makes a lot of sense. Except how do I assign the printer a static IP?

Re: TR 8520 offline -- worked when set up, but not now

Patrick — Mon, 27 Apr 2020 19:11:36 GMT

Hi joyseeker,

Please follow these steps:

1. Select the gear icon at the bottom of the display of your PIXMA TR8520

2. Select Settings

3. Select Device settings

4. Select LAN settings

5. Select Common settings

6. Select TCP/IP settings

7. Select IPv6 and then Yes

8. Select Enable/disable IPv6 and select Disable

9. Press the Home icon in the upper left corner

Next, please turn your printer off. Wait 30 seconds and turn it back on.

Once back on, please attempt to print.

Re: TR 8520 offline -- worked when set up, but not now

jerbeak — Fri, 03 Sep 2021 19:52:26 GMT

I tried the setup suggested but it still says offline when I try to print

Re: TR 8520 offline -- worked when set up, but not now

ArthurJ — Mon, 01 Nov 2021 20:28:58 GMT

Hello,

Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

Re: TR 8520 offline -- worked when set up, but not now

veloris — Thu, 16 Feb 2023 17:44:24 GMT

These are directions I can follow! Started printing without me turning off the printer. Wish me luck!