topic Re: PIXMA MX892 - Not staying connected to LAN in Printer Software & Networking

PIXMA MX892 - Not staying connected to LAN

jpilkenroth — Sun, 24 Feb 2013 01:34:36 GMT

I am beyond frustrated right now. Just spent a LOT of money on a brand new Canon PIXMA MX892 last night....Set up was fairly simple, pretty easy to follow instructions. In less than 45 minutes it was up & ready to go. I printed out 20-30 pages of information for my upcoming vacation....Woke up this morning to do some work and my internet was down in the morning. By the time the internet was back-up, I had to re-set my modem & router a few times & re-start my PC, and was finally able to synch the printer with the LAN to print again....however - after that it has been down all afternoon. I have restarted the modem & router & my PC several times. I have even unplugged & re-plugged the printer, and I've gone through the LAN set-up numerous times...NO LUCK. I printed from my iPad moments ago with NO problems whatsoever. It's like it's not picking up the LAN connection. I ran the diagnostic report and the SSID name is correct. I am about to pull out all of my hair. I am going out for the evening, but have lots of work to do tomorrow and really need this printer to work. For the money I spent, I really did not expect this level of frustration and technical issues. I am not a PC expert, but not a novice either. I have not tried connecting a USB cable, because I do not have one. I will buy one if I have to, but that defeats the purpose of the WIRELESS printer that I spent extra money to purchase. Ugh.

Re: PIXMA MX892 - Not staying connected to LAN

jpilkenroth — Sun, 24 Feb 2013 01:36:28 GMT

"Printer is not responding" is the error message.....

Re: PIXMA MX892 - Not staying connected to LAN

jpilkenroth — Sun, 24 Feb 2013 05:31:43 GMT

I went through the set-up process again with the installation CD. Printed successfully ONCE, and now I'm back to square one. "No response".

Re: PIXMA MX892 - Not staying connected to LAN

jpilkenroth — Sun, 24 Feb 2013 05:34:04 GMT

So...I was on my corporate VPN...and by chance I disconnected to see if that would help and lo & behold I was able to print successfully. So can I not be connected to VPN when I need to print?

Re: PIXMA MX892 - Not staying connected to LAN

Karl1 — Tue, 26 Feb 2013 05:19:13 GMT

Hi jpilkenroth,

The MX892 will not be able to print wirelessly while ou are connected to your companies VPN. The reason for this is because when you are on your companies VPN, you are effectively no longer on your home network as far as the printer is concerned. If the pritner can't see the computer on the network, it won't be able to send or receive print jobs. I've seen some customers be able to have the messages remain in the print que, that way they start printing when you disconnect from the VPN, but this would be the only workaround we can suggest.

Re: PIXMA MX892 - Not staying connected to LAN

DeeDi — Sat, 01 Feb 2014 03:32:56 GMT

I am having the exact same problem and I'm so frustrated I'm ready to take the printer back to Costco. Even after I ordered over $300 worth of ink!
I've found I have to resort to pushing the button on the back of the router and then on the printer to reconnect the printer to the access point - EVERY SINGLE TIME I need to print. This is worse than not having wireless!
I'll never ever recommend a Canon again. Air print or not!
My husband has a mac and had no problem

Re: PIXMA MX892 - Not staying connected to LAN

DeeDi — Sat, 01 Feb 2014 03:34:36 GMT

That's fine but I don't have a VPN (whatever that is).
All I have is my Dell laptop, my Dell desktop and an IPad and Galaxy Android cellphone.
Everything worked fine on the Epson but I thought the ink was too expensive so decided to switch to the Canon MX922.

Re: PIXMA MX892 - Not staying connected to LAN

Jason — Sat, 01 Feb 2014 03:42:15 GMT

Hi, DeeDi!

So that the Community can help you better, we will need to know the version of Windows your computers are running.

Thanks and have a great day!

Re: PIXMA MX892 - Not staying connected to LAN

DeeDi — Sun, 02 Feb 2014 08:30:38 GMT

Windows 7 Home Premium

Re: PIXMA MX892 - Not staying connected to LAN

DeeDi — Mon, 03 Feb 2014 06:27:04 GMT

My Canon all in one plus air printer is the PIXMA MX 922 but the software the came with the unit is MX 920
Would that make any difference?

Although if the same problem exists with the MX 892 ....... then this is an ongoing problem?

Re: PIXMA MX892 - Not staying connected to LAN

Michael — Sun, 13 Apr 2014 17:14:24 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: PIXMA MX892 - Not staying connected to LAN

undercovergypsy — Sun, 17 Jan 2016 21:07:53 GMT

I am having the same trouble and just missed the cutoff to return to amazon. This is rediculous. I even spoke to a tech person - of course it all worked then. Now, next day - no printer on the network.

Re: PIXMA MX892 - Not staying connected to LAN

rejiii — Tue, 08 Mar 2016 17:35:30 GMT

My MX922 worked great for 3 years, then suddenly refused to work over a wired or wireless LAN.

After several hours, I finally got it to work on both a PC and Mac by:

1) Re-enabling Bonjour on the MX922 settings menu

2) Deleting the printer on the PC and downloading new software

3) Deleting the printer on the Mac and then adding a new printer which prompted the Mac to re-initialize it on the LAN

It seems to be working ok now. I'll believe it's really fixed if it's still working in a week or two.

Re: PIXMA MX892 - Not staying connected to LAN

prives — Mon, 16 Jul 2018 21:19:27 GMT

The link doesn't work. Canon is AWOL as far as my printing experience has become - perhaps worse than HP. I am looking to change back to Epson soon. Don't buy an MX922 - no online thread has had any solution to this printer constantly disconnecting from my network.

Re: PIXMA MX892 - Not staying connected to LAN

Crista — Mon, 16 Jul 2018 21:55:03 GMT

Hi prives!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If the link does not work for you, you can reach them by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 10AM to 10PM ET.

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps

Re: PIXMA MX892 - Not staying connected to LAN

shadowsports — Tue, 24 Jul 2018 14:04:12 GMT

Hi Everyone...

This thread was statred in 2013... adding yourself as a "Me too" to a thread where everyone has a completely different set of circumstances or environment makes it virtually impossible for Canon Mods or fellow users to provide assistance.

If you want help, start your own thread. It should include your printer model, your OS and any troubleshooting steps you have performed.

Re: PIXMA MX892 - Not staying connected to LAN

prives — Sun, 29 Jul 2018 12:53:21 GMT

Seems like my problem was fixed after speaking with Canon support: I did a few things that may have helped and after that, paired the printer to the main router using wifi only (turned off bridge/extender router). Ended up with low signal strength as always but it seems to work consistently now. I disabled WSD and wired LAN, and have always had a static IPv4 IP address