topic Re: MX472 won't print wireless in Printer Software & Networking

MX472 won't print wireless

printerpat — Tue, 24 Mar 2020 22:48:01 GMT

I can only print when connecting to the printer with a cable. Printer says it is offline in the devices on my laptop.

I have printed the Network Configuration Page from the printer:

Connection: Active

SSIS: Matches my /Modem/Router

Signal Strength: 100%

IP Address is 192.

I am also able to access the UI Printer through the IP Address

and it says printer status is ready to print.

What do I need to do to get this to start printing wireless.

Thanks,Pat

Re: MX472 won't print wireless

shadowsports — Wed, 25 Mar 2020 14:05:33 GMT

Greetings Pat,

Sounds like there is a communication problem between the driver and printer.

We don't know what OS you are using with the printer?

When you try to print using wireless, what happens?

Do you see an error message?

We can provide more specific troubleshooting steps once we know what you are using.

It will likely involve ensuring the driver is trying to communicate with the printer using the correct protocol, port or IP.

It would be helpful to know:

OS version

Error messages (if applicable)

Modem or router you are connected to

The printer will only connect to a 2.4Ghz broadcast. If your wireless router is configured with (SMART Connect) One SSID for both bands, this can also create a problems.

Re: MX472 won't print wireless

printerpat — Wed, 25 Mar 2020 18:30:37 GMT

OS is Windows 10

Router/Modem is Netgear AC1900, connected to 2.4 Ghz, no smart connect that I know of

Thanks

Re: MX472 won't print wireless

Patrick — Wed, 25 Mar 2020 19:39:52 GMT

Hi printerpat,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX470 series and left click on Remove device. Repeat until all MX470's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon MX470 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx472?tab=drivers_downloads

2. Click the Select button next to "MX470 series MP Drivers Ver.1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.