topic Re: Pixma MX9020 Connection Problems in Printer Software & Networking

Pixma MX9020 Connection Problems

BiPolar_Express — Sat, 21 Mar 2020 16:23:52 GMT

I have been using my MX9020 wirelessly for 2 years on Windows 7 and Windows 10, but I am unable to get it to work with Chromebook or Linux Mint.

Most important, my wife - she has a chromebook - The printer will register to the Google cloud, but I cannot set it up on her chromebook.. The Chromebook will not automatically set it up. The manual setup process does not have dropdown selections for the MX9020 or MX922 series and I cannot manually enter my own selection; very frustrating.

Linux will print if connected with USB, but not wireless. I have searched extensively for an IPP for this printer without success. Is there an IPP that will work for this unit so I can connect it wirelessly?

Thanks for any ideas!

Re: Pixma MX9020 Connection Problems

Danny — Sat, 21 Mar 2020 16:33:56 GMT

Hi! Could you please double-check and verify your printer model number? To date, Canon USA has not made a printer with the model number "MX9020." You do, however, mention the PIXMA MX922 which is part of the PIXMA MX920 series of printers and "MX920" is quite similar to "MX9020."

Once we can get that straightened out, the community can provide you with the help you need!

Re: Pixma MX9020 Connection Problems

BiPolar_Express — Wed, 15 Apr 2020 12:17:28 GMT

Sorry for the late reply.

My printer is MX922. I included the other number as that is a series I find during searches.

To date, our workaround is to email items to a windows computer to print. It works, but is frustrating.

Re: Pixma MX9020 Connection Problems

BiPolar_Express — Wed, 15 Apr 2020 13:06:05 GMT

I installed the Canon Print/Selphy app per a YouTube video. The app installs, but when I try to open it, I get an error messaage: "PRINT Keeps Stopping"

Re: Pixma MX9020 Connection Problems

BiPolar_Express — Wed, 15 Apr 2020 15:45:59 GMT

Updated the firmware and registered the Pixma MX922 with Google cloud. Lenovo Chromebook still will not see it.

Canon Selphy app will not open.

A web search indicates Canon printers are notorious for not being compatible with Chrome OS. The general recommendation is to avoid Canon printers. I hate to hear that, as I have enjoyed this printer, but that appears to be the only solution. Disappointed.

Re: Pixma MX9020 Connection Problems

Danny — Wed, 15 Apr 2020 15:50:36 GMT

Thanks for the additional information! We've forwarded your inquiry to one of our subject matter experts (SMEs) for them to weigh in. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Pixma MX9020 Connection Problems

BiPolar_Express — Wed, 15 Apr 2020 16:34:27 GMT

I discoverd the Noko print app on Google Play. It works without fuss and no need for cloud printing. It costs 9.99, but is totally worth avoiding any future fuss.

Please consider this closed and me done with Canon in the future.