MG5220 wireless works for all PCs but one - Help

megwh — Fri, 22 Feb 2013 14:36:07 GMT

Have a MG5220. I have 4 PCs and all work but 1. All running XP. Can print directly using USB but when trying to use wireless the printer is not found on that PC. I have tried to reinstall drivers etc.. reset the router... where should I look next?

Re: MG5220 wireless works for all PCs but one - Help

Devin — Tue, 26 Feb 2013 05:20:05 GMT

Hi megwh,

The first thing we should do is ensure that a firewall is not causing communication issues with your network. The best way to do this would be to disable the firewall program on your computer. Please try disabling the firewall and printing again. If this does not work, we should try to reinstall the software.

I realize you have already reinstalled the software on your computer, but I think this will work for you if you follow my steps. To perform the uninstall, please have the PIXMA MG5220's CDROM in the CDROM drive and then follow these steps:

1. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:

1-1. Click Start.

1-2. Right click the Start menu and left click on Properties.

1-3. Click on the Customize button next to 'Start Menu'.

1-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.

1-5. Click OK in the Customize Start Menu window.

1-6. Click OK in the Properties window.

2. Click Browse. In the browse window, click on My Computer.

3. In the window to the right, double click the CANON_IJ CDROM.

4. Double click the folder named WIN.

5. Double click the folder named Driver.

6 Double click the folder named DrvSetup.

7. Double click the file named DELDRV. In the Run box click ok.

8. Click Execute to start uninstall and Yes to completely uninstall the drivers.

9. Once finished, click on Start and then Run.

10. Click Browse. In the browse window, click on My Computer.

11. In the window to the right, double click the CANON_IJ CDROM.

12. Double click the folder named WIN.

13. Double click the folder named Driver.

14. Double click the folder named LAN.

15. Double click the file named CNMNPU.exe.

16. In the Run box click OK and then Yes on the Delete BJNP Port window.

17. The uninstaller will prompt you to restart the computer, please click Yes to restart the computer.

While the computer restarts, please reset the PIXMA MG5220:

1. Select [Setup] from the HOME screen on your PIXMA MG5220.

2. Press the right arrow key to select Device Settings and press OK.

3. Press the down arrow key to select LAN Settings and press OK.

4. Select Reset LAN Settings and press OK.

To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:

1. Use the up or down button on your PIXMA MG5220 to display Setup and press the right FUNCTION button.

2. Select Wireless LAN Setup and press OK.

3. Select Yes and press OK.

4. Select Easy Setup and press OK.

5. Select your access point name and choose OK.

6. Press the right FUNCTION button on the Enter passphrase or Enter WEP screen.

7. Enter your WEP or passphrase and press OK.

8. Make sure network key is correct and press OK.

9. When the connection confirmation appears, press OK.

10. Take out and then reinsert the CDROM that came with the PIXMA MG5220. The setup program will start

automatically. If the Autoplay screen appears, click Run and then Continue.

11. Click on Easy Install.

12. When the Easy Install screen appears, click Install.

13. Select Use the Printer on Network and click Next.

14. If it appears, please read the License Agreement carefully and click Yes if you agree.

15. Click Next at the Printer Detection screen.

16. Select your PIXMA MG5220 in the Detected Printers List and click Next.

17. On the Canon IJ Network Tool screen, select the PIXMA MG5220 and click Next.

18. Confirm the results and then click Finish to complete the installation.

I hope this helps you.

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MG5220 wireless works for all PCs but one - Help

Re: MG5220 wireless works for all PCs but one - Help