topic Help - cannot Setup new TS6320 on Mac 10.15 Catalina won't make wireless connection notebook in Printer Software & Networking

Help - cannot Setup new TS6320 on Mac 10.15 Catalina won't make wireless connection notebook

PixmaBrian — Sun, 01 Mar 2020 21:27:00 GMT

Hi,

I have now called Canon 3 time and spend hrs trying to successfuly execute the setup to get my new Pixma TS6320 connected to Mac AirBook . I can connect TS to Router and it shows on Wireless, but the Canon setup never can locate/connect. Canon can't figuare out told me to call Apple Support. Did that twice and eventualy Apple said the TS63230 "isn't supported" !! BTW even the Canon Network Diagnostic Troubleshotting docs say the TS6300 series isn't supported on their diag tool. This is very frustrating. Appears TS6300 has been prematurely released or ??

Again, printer does get connected to router, but Canon setup util can't find, AirPrint won't work , etc...

I'm no past Best Buy return window too.

Any network/wirelss/router/CANON expertise out there ....? Help!

Thanks, Brian

Re: Help - cannot Setup new TS6320 on Mac 10.15 Catalina won't make wireless connection notebook

jrhoffman75 — Mon, 02 Mar 2020 18:30:39 GMT

Does this help:

https://support.usa.canon.com/kb/index?page=content&id=ART175287

Re: Help - cannot Setup new TS6320 on Mac 10.15 Catalina won't make wireless connection notebook

PixmaBrian — Tue, 03 Mar 2020 20:34:14 GMT

Thx John. Your instruction link looks near identical to the Canon IJ setup & procedure... I’ll try again this weekend. Thanks in advance .... will report on results. Brian

Re: Help - cannot Setup new TS6320 on Mac 10.15 Catalina won't make wireless connection notebook

Meir — Mon, 09 Mar 2020 21:05:13 GMT

"Depending on your system, one of these screens may appear. When they do..." but no links for what if they don't. The manual is the same: "if this light blinks, press this." It's not blinking. The help bot sends me a link to...the manual.