topic Unable to connect mg3022 to smartphone in Printer Software & Networking

Unable to connect mg3022 to smartphone

ronaldjstewart — Fri, 20 Sep 2019 09:53:29 GMT

My MG3022 was connected to a network consisting of a smartphone, a tablet, a Windows laptop and a Chromebook.The router was a DLink DSL-2780. I was able to print to the MG3022 from all devices. I recently changed to Verizon FIOS,
reinstalled the Canon print app, checked that wireless network was the FIOS router, followed instructions to setup printer with the Canon print app. But cannot print or scan with an indication saying "printer not connected".

Re: Unable to connect mg3022 to smartphone

Patrick — Fri, 20 Sep 2019 18:10:27 GMT

Hi ronaldjstewart,

Please set your PIXMA MG3022 in cableless setup mode:

https://support.usa.canon.com/kb/index?page=content&id=ART166550

Then follow the steps below to connect using the app on your phone:

(Android) https://support.usa.canon.com/kb/index?page=content&id=ART164967

(iOS) https://support.usa.canon.com/kb/index?page=content&id=ART162563

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI