topic Re: MX892 Keeps losing connection when needed. in Printer Software & Networking

MX892 Keeps losing connection when needed.

robertkjr3d — Tue, 05 Feb 2013 02:39:59 GMT

I don't have a straight USB cord for this thing, and I'm ready to go all 'office space' on it.

It'll work for a good while, but whenever we actually need it. (it will fail!)

It'll say 'Printer not responding' in the canon box.
The 'Windows 7' box - says ' Error-Printing'.

The Canon IJ Network Tool says - 'Canon MX890 Series Printer' - Status: Not Found - Port Name: CNB##Masked###

However I can get it to work intermittedly by... 1) abruptly, Pulling the power cord from the printer ... 2) cancelling any failed print jobs... 3) then after putting the power back in, it will accept print jobs again through the wireless network.

But of course these steps are entirely too much for my wife.

I tried to plug it - wired to the lan. But it says I need to temporary plug it into USB which I don't have. I can get one.

Re: MX892 Keeps losing connection when needed.

Karl1 — Mon, 11 Feb 2013 03:40:51 GMT

Hi robertkjr3rd,

It sounds liek you might have an issue with the network. So we can try to verify this, the next time the issue occurs, try unplugging the router and plug it back in instead of turning the printer off and on. If this works, it may indicate that there's an issue with your router.

Re: MX892 Keeps losing connection when needed.

robertkjr3d — Tue, 12 Feb 2013 13:16:59 GMT

I found a USB cable. It actually belonged to another HP printer, but it worked.

Re: MX892 Keeps losing connection when needed.

CanonLaw — Sat, 16 Feb 2013 17:12:43 GMT

I have a similar problem. I just installed this MX892 a couple of days ago, and now when I try to print, I get "Printer Not Responding." When I open the Canon IJ Network Tool, it shows the printer as "Not Found."

I power-cycled the router. I was able to ping the printer before and after rebooting the router. The printer display shows no error.

I tried using the "Devices and Printers" control panel to add the printer again, but Windows did not find the printer.

I tried connecting to the printer with a Web browser, but the browser did not detect a webserver. Does the MX892 have a web interface?

What might be causing this error?

Re: MX892 Keeps losing connection when needed.

CanonLaw — Sat, 16 Feb 2013 20:02:05 GMT

Oh, by the way, some other details that might make a difference:

The printer has a wired connection to the network.

The IP address for the printer was assigned manually.

Re: MX892 Keeps losing connection when needed.

Devin — Wed, 20 Feb 2013 22:39:18 GMT

Hi CanonLaw,

It sounds as though there is an Active connection from the printer to the router since you are able to ping the printer. The problem appears to be the interface with the computer.

You will not be able to readd the printer using Device and Printers because the way our printers are setup through the network is using proprietary Canon software. The PIXMA MX892 does have a web interface but it is not necessary to use this.

You mentioned that you have the printer connected via a wired connection to your router. I wanted to be sure that you meant a wired ethernet connection. The printer will not be able to network scan if it is connected using a USB cable to your router.

Re: MX892 Keeps losing connection when needed.

Devin — Wed, 20 Feb 2013 23:03:54 GMT

Hi CanonLaw!

You mentioned that you have the printer connected to your router using a wired connection. The wired connection needs to be a wired ethernet connection and not a USB cable. If you use a USB cable, then the printer will be able to network print but not network scan. It should be connected via a wired ethernet cable from your printer to an open port on your router. This is the proper setup unless you use a wireless connection to your router.

Once we have it setup correctly, we can uninstall the current drivers, then reinstall using the disc that came with the printer. Please perform the following to uninstall:

1. Click Start, Control Panel, then Uninstall a program.

2. Click on the MP Drivers, then click Change/Remove.

3. Follow the onscreen instructions to remove.

4. Close out of this window.

We can then reinstall using the disc. Please perform the following to do this:

1. Insert the CD-ROM into the computer.

2. Click Run Msetup4.exe on the AutoPlay screen, then click Yes or Continue on the User Account Control dialog box. If the User Account Control dialog box reappears in following steps, click Yes or Continue.

3. Select which language to use with this program and then click [Next].

4. Click Next.

5. Click Network Connection.

6. Click Wired Connection.

7. Click "Next", then wait until the next screen appears.

Install the Software (Information). Let's perform the software installation.

1. Click Next. Follow any on-screen instructions to proceed with the software installation.

2. When the Setup Completion dialog box appears, click Complete.

3. Click Next.

When the serial number is not displayed on the registration screen automatically, input the serial number located on the inside right back wall of the printer. It will be three or four letters plus five or six numbers.

4. Click Exit to complete the installation. Remove the Setup CD-ROM and keep it in a safe place.

5. Solution Menu EX starts.

This ends the procedure of the wired LAN setup.

Hope this helps!

Re: MX892 Keeps losing connection when needed.

rwmoulton — Sun, 03 Mar 2013 20:54:39 GMT

I have this exact same problem with my MX892. Mine is successfully connected wirelessly to my access point (Linksys EA4500 router) but my laptop loses connection to it. I have to unplug it and then it can see it.

I've reinstalled the printer via the disk and still has the problem. I think I've narrowed it down to the port. Default port on install is CNBJNP_888717D8FCFC. When I use the Canon IJ Network Tool, it can't find the printer and gives me an error: "There are ports that cannot be used with their current settings. For details, refer to the [Instructions] to be displayed automatically." I then go through a manual that comes up, but it never addresses how the port should be configured.

Re: MX892 Keeps losing connection when needed.

Karl1 — Mon, 11 Mar 2013 03:16:57 GMT

Hi rwmoulton,

the CanonBJNP is the correct port that the printer uses. I have seen some cases where the IJ Network will say that the port is not configured correctly even when it is, so it's not always reliable. Since you mentioned that unplugging the power and plugging it back in does fix the issue for a short time, I would also like to know if you tried power cycling the router instead of the printer to see if that temporarily resolves the issue.

Re: MX892 Keeps losing connection when needed.

DavidNJ — Mon, 11 Mar 2013 11:06:06 GMT

I'm having the same problem...with scanning. It seems to find the printer to start the scanning, the document starts feeding from the ADF, then the connection is lost.

My printer is wireless, my computer is hardwired to the router. Software was installed from CD. My 870, which died with a roller problem leaving me with $50 of unused by unreturnable ink, had no problem with the connection.

I've tried to scan from Acrobat and Photoshop with the same result.

Re: MX892 Keeps losing connection when needed.

Karl1 — Mon, 18 Mar 2013 01:20:08 GMT

Hi DavidNJ,

I would like to see what link quality and signal strength is being reported by the printer. Use the following steps to print the LAN Details which will show this information:

1. Make sure that the machine is turned on. Load a sheet of A4 or Letter-sized plain paper

2. Press the Menu button .Select Setup , then press the OK button.

3. Select Device settings, then press the OK button.

4. Use the button to select LAN settings, then press the OK button.

5. Use the button to select Confirm LAN settings, then press the OK button.

6. Use the button to select Print LAN details, then press the OK button to confirm the selection.

7. Use the button to select Yes, then press the OK button to start printing

Let us know the Link Quality and Signal Strength. Also, please let us know roughly how far the printer is from the router as well as if there are any walls or floors that seperate the two.

Re: MX892 Keeps losing connection when needed.

Lele — Sun, 14 Apr 2013 20:52:03 GMT

First of all, thanks for helping us out, but I believe there is a bigger problem here.

I also have a MX892, set it up to print over wifi from 2 different iPads, a mac, and a laptop (Windows 7), and it all works for a day or so.

But then, wireless printing from my laptop stops working - it shows the printer as offline. HOWEVER, the 2 iPads and the mac can still print. But and this is what makes this a bigger issue, I can still wirelessly scan and receive the file onto the same laptop that cannot wirelessly print.

I have already uninstalled and reinstalled the MX892 drivers on the laptop once and that seemed to get the laptop working again, until today.

Re: MX892 Keeps losing connection when needed.

Michael — Mon, 15 Apr 2013 21:48:49 GMT

Hello Lele.

If you are still able to print consistently from the other computers, the issue may be related to a program the Windows laptop. Please temporarily disable any firewalls or anti-spyware programs on the laptop to see if the unit will be able to communicate.

Re: MX892 Keeps losing connection when needed.

Lele — Sun, 21 Apr 2013 17:54:15 GMT

One more thing - as noted in my first post, even after I did everything noted below, and it will not wirelessly print (says offline) but I can scan wirelessly. Why is that?

----------------

I uninstalled and reinstalled the MX892 print drivers and my PC worked for a day - no problems. Next day, it says printer is offline and cannot print even though the printer is on and other devices print to it. But again, all other devices - iPads, Macs work fine.

Turned off the Norton 360 firewall and it still doesn't work.

Must tell you that with the same laptop with the same Norton 360, same router, same wifi setup, etc. I had been using a MX860 and printing / scanning wirelessly for about a year - no problems at all.

Just bought this MX892 and now have this idiotic issue. Ready to return this printer to Canon if this is not fixed and soon.

Re: MX892 Keeps losing connection when needed.

Karl1 — Mon, 22 Apr 2013 00:25:52 GMT

Hi Lele,

Since it's working sporatically, i'm wondering if it is set up to use the correct port. Ive seen some cases where when it uses a built in port for WSD it will print erratically, but when we switch it over to the dedicated Canon port everything works fine. Let's try the following:

1. Click Start.

2. Click Control Panel.

3. Click Hardware and Sound.

4. Click Devices and Printers.

5. Right click the PIXMA MX892 Printer and click Printer Properties.

6. Click the Ports tab.

7. Make sure that the checkmark is on the port that starts with CNBJNP, then click OK and try to print.

Re: MX892 Keeps losing connection when needed.

Lele — Fri, 26 Apr 2013 07:24:37 GMT

Drivers were correctly assigned to the printer. , This didn't work either - still cannot print over wifi using my PC - it says printer offline. Can still scan to the PC wirelessly and all other devices can still print wirelessly.

Other suggestions?

Re: MX892 Keeps losing connection when needed.

Michael — Sat, 27 Apr 2013 16:56:37 GMT

Hello Lele.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: MX892 Keeps losing connection when needed.

Lele — Sun, 28 Apr 2013 18:42:50 GMT

One more item which I hope can lead to an answer.

I have used "Uninstall" to remove the Canon MX892 drivers and then used the CD to setup the MX892 drivers four times on my PC, and everything works - printing, scanning etc. The next time I power up my PC, wireless scanning still works but printing does not.

So I know it works but printing stops working after the next reboot. Any thoughts?

Re: MX892 Keeps losing connection when needed.

Michael — Sun, 28 Apr 2013 21:39:27 GMT

Hello Lele.

At this point, we would have to recommend that you contact our support group. Please use the below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: MX892 Keeps losing connection when needed.

hyhy — Mon, 20 May 2013 02:35:56 GMT

I have the same issue as Lele described.

I have MX892, linked to wireless router. I have iPad, iPhone, laptop with Windows XP, Windows 7 and Windows 8. XP is 32 bits, Win 7 and Win 8 are 64 bits. There is no problem for Apple products and Win XP to connecto to the printer. But the Win 7 and Win 8 could not find the printer after the PC is logout and re-login. It showed the printer is offline.

I download the most recent driver from Canon USA website (Driver 2.56.2.10 for Windows x64) and re-install the printer on Win 7 and Win 8. Still can not solve the problem. Any idea whether the problem is related to OS system?

It works just fine for Win XP (32 bits) and Apple products. Everytime when I reboot the PC or iPad, they can find the printer.