topic Re: Chromebook to pixma mg 5420 in Printer Software & Networking

Chromebook to pixma mg 5420

brianlas24 — Sat, 07 Nov 2020 12:40:59 GMT

I just purchased a Chromebook and cannot seem to connect it to my MG5420.

I tried adding printer, but it is not found. I can select a printer, but thre is no choice for a MG5420 (or anything close), I have tried a USB cable, I have tried cloud printing through a different computer connected to the same network.

Anyone any thoughts?

Re: Chromebook to pixma mg 5420

shadowsports — Sat, 07 Nov 2020 15:20:32 GMT

https://support.google.com/chromebook/answer/7225252?hl=en

Re: Chromebook to pixma mg 5420

brianlas24 — Sat, 07 Nov 2020 20:30:22 GMT

Thanks, I have tried all of these and have not had any luck. When I go to connect, it cannot find the printer from the list and I cannot find a PPD file.

Re: Chromebook to pixma mg 5420

shadowsports — Sun, 08 Nov 2020 14:00:29 GMT

Greetings,

Are you sure this printer is supported?

https://ugp01.c-ij.com/ij/webmanual/WebPortal/PTA/pta_app_models.html?lng=en&type=non&app=chromeos

Re: Chromebook to pixma mg 5420

Patrick — Fri, 11 Dec 2020 20:10:57 GMT

Hi brianlas24,

Native printing of the ChromeOS does not support the PIXMA MG5420. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.