topic Re: Pixma MG5420 won't connect to wifi network after changing routers in Printer Software & Networking

Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Wed, 23 Sep 2020 23:46:41 GMT

Hi-

I'm now frustrated by the inabliity of my Pixma MG5420 to connect to my wifi imac network. Previously I used a Apple Airport router, but decided to change to my cable provider's router (Spectrum). Previously my network was not encrypted, but the Spectrum network is encrypted by default to WPS2-PSK(AES). When I tried to connect the printer to the network it would not connect at first. Then I tried using the advanced option to connect to the access point. It had an option to use encryption and I chose the identical encryption option WPS2-PSK(AES). The printer then connected to the network. However when I go to view the printer in my Mac favorites under printers, it does not appear. How can the printer be connected to the network yet not be visible to my computer? I need to better understand how the printer is connected, and if there are any software tools to diagnose what the problem is. Thank you.

Re: Pixma MG5420 won't connect to wifi network after changing routers

Patrick — Wed, 14 Oct 2020 17:39:44 GMT

Hi gordonmitchel,

Please follow these steps:

1. Please press the HOME button to the left of the LCD screen on your PIXMA MG5420

2. Press the up arrow 1 time and then press the button under Setup

3. Press the left arrow one time to select Device settings and press OK

4. Use the down arrow key to select LAN settings and press OK

5. Use the down arrow key to select Confirm LAN Settings and press OK

6. Select WLAN setting list and press OK

What is listed next to SSID? and what is listed next to IPv4 address?

On your computer, please click the Wi-Fi symbol in the upper right to the left of the time. Is you Mac connected to the same Wi-Fi network as what was listed next to SSID on your PIXMA MG5420?

Open Safari. In the address bar of Safari, please type the IPv4 address of your PIXMA MG5420. Are you able to access the remote user interface of your printer?

Re: Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Wed, 14 Oct 2020 23:15:56 GMT

Hi - Appreciate the response.

Next to the SSID is the network name, it is the same as the Mac wifi network everything else in on.

Next to the IPv4 is the network IP address - 192.168.0.8. I can log into the interface using this address.

However, this does not solve my issue. If I look at system preferences - printers it shows the printer as offline and I can't seem to keep it online. I tried many time to do a printer reset and define a new printer, one time I finally got the 5420 online, but it disconnected after being idle a while, and I couldn't get it back on even logging into the network again. Very frustrating. Now I keep a long USB cable to connect my computer and printer every time I need to print something.

Re: Pixma MG5420 won't connect to wifi network after changing routers

Patrick — Thu, 15 Oct 2020 13:33:44 GMT

Hi gordomitchel,

Those exercises were not to get the printer working, they were to determine if your Mac could communicate with your PIXMA MG5420. Because your computer is using the same network and you were able to log into the printer's web interface, we know that they are communicating.

The next step is to resolve the printing issue. Before I assist with that, I would need a little more information.

Please click on the Apple in the upper left hand corner and then About This Mac.

What version of OSX is installed on your computer?

Re: Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Thu, 15 Oct 2020 16:10:25 GMT

Hi Patrick

I have MacOS High Sierra, version 10.13.6.

Thanks

Re: Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Thu, 15 Oct 2020 23:42:18 GMT

Sorry, I have another printer issue, maybe related, but I can't print two-sided now, this has been going on about as long as my other issue. I use the USB cord connection when I print to the MG5420.

Re: Pixma MG5420 won't connect to wifi network after changing routers

Hector — Mon, 16 Nov 2020 20:58:15 GMT

Hello Gordo,

If you can't connect over the wireless and you no longer have the option to perform a two sided print, I would suggest downloading and installing our Cups printer driver from our support site using the link HERE. You can click select and then download next to the CUPS printer driver and when the download is complete, you can double click on the downloaded file to start the install.

After installing the driver, click on the apple in the upper left hand corner of the screen and then click on system preferences. Once in system preferences click on Printers and Scanners. Use the - at the bottom of the list to remove any old connections for the printer.

After removing the connections, you can click the + to see if the printer is detected with the option for the canon IJ network. If so, you can highlight it and the click add. If you are unable to detect the connection, you can unplug your wireless router from the power for 5 seconds and then plug it back in. Once the network is back up, you can click the + again to see if it can detect the network connection. If it is still unable to find the printer, I would suggest moving the printer closer to your wireless router.

If you still need to use the USB connection, you can select it once you click the + in printers and scanners. Make sure the USE box near the add button says the name of the printer and not airprint. Once it has been added back and is using the correct drivers, you should be able to perform a two sided print.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Mon, 16 Nov 2020 21:26:18 GMT

Thanks for your reply. Unfortunately, I am now at a different place, I won't be back at my home for a while, so I will try your suggestions and respond then.

Re: Pixma MG5420 won't connect to wifi network after changing routers

fisherd — Tue, 17 Nov 2020 16:55:42 GMT

Not for the MG 5420, however my 8322is not connecting to a new router. The online manual has not been useful. I am not getting any response from the https:// ij.start.com site or canon support. Since my move to a new house, I thought it would automatically connect. How do I solve the problem? Thanks to anyone who can offer advice.

Re: Pixma MG5420 won't connect to wifi network after changing routers

Patrick — Wed, 16 Dec 2020 14:23:29 GMT

Hi fisherd,

When changing routers, the PIXMA TS8322 must be connected to that new network.

To do this, please follow these steps:

1. Tap the Wi-Fi icon in the lower left corner

2. Tap Wi-Fi

3. Tap the Settings button

4. Tap Wi-Fi setup

5. Tap Manual connect

6. Select your wireless network from the list

7. Please enter your Wi-Fi password

8. Tap OK once entered

To view this process, please use the following link:

https://support.usa.canon.com/kb/index?page=content&id=ART175342

Re: Pixma MG5420 won't connect to wifi network after changing routers

itssokristi — Fri, 01 Oct 2021 05:53:50 GMT

My Wifi doesn't show up in the list when trying to connect manually, but it does detect the access point. Mine times out when I'm pressing the WPS button on my modem and after I hit okay on the printer. Any help would be appreciated. I also think the install of a second router interrupted my seemless process prior to this. 😞

Re: Pixma MG5420 won't connect to wifi network after changing routers

wmharv — Mon, 27 Feb 2023 16:30:32 GMT

hi, patrick! similar to gordomitchel, i have a pixma mg5420 and i'm just trying to get it connected with a new internet wireless router. i've followed your first set of instructions to gordomitchel, but my IPv4 address is blank. the SSID is my new router, so i feel the printer recognizes the new router. i think i just need to enter the router passphrase somewhere. please help. thanks, bill / wmharv

Re: Pixma MG5420 won't connect to wifi network after changing routers

Stephen — Mon, 27 Feb 2023 16:50:39 GMT

it's not ij.start.com - try this link: canon.us/ijstart

That should re-install the printer software for you. If it doesn't, try this: https://canon.us/3Iychac

Re: Pixma MG5420 won't connect to wifi network after changing routers

Stephen — Mon, 27 Feb 2023 16:51:43 GMT

Take a look at this page: https://canon.us/3Z4BZKF

Then this page: https://canon.us/3Z6gIQu

I think that'll solve your issue!

Re: Pixma MG5420 won't connect to wifi network after changing routers

wmharv — Mon, 27 Feb 2023 17:33:22 GMT

my printer was new in 2013. the "3Z4BZKF" page is about a TR4720 printer from 2022. makes a difference, right? the menus are quite different. even assuming the "written instructions" are for mac, my corresponding choices are, from "device settings" to "LAN settings" then to a choice of "WLAN active/inactive"/"wireless LAN setup"/confirm LAN settings"/"other settings"/"reset LAN settings". i've perused all the relevant options and i don't see anywhere to put in the passphrase. i know i did it once before a few years ago, but only with the very reluctant help of someone at CANON. i'm making a simple change, right? i watched the mac video in the "3Z4BZKF" page, also for the TR4720 and it also uses choices like "easy WL connect" that my printer doesn't give me. please help, again, bill / wmharv

Re: Pixma MG5420 won't connect to wifi network after changing routers

gordomitchel — Mon, 27 Feb 2023 17:45:21 GMT

Sorry for not responding for a long time. I did delete and reinstall the printer driver and now the printer is working fine. Thank you all for responding

Re: Pixma MG5420 won't connect to wifi network after changing routers

Stephen — Mon, 27 Feb 2023 17:57:33 GMT

You're right - that was 100% my fault - I had an extra tab open and referenced the wrong printer.
You'll find support for your printer here: https://canon.us/41GvcIO
Scroll down and there's a section called Setup & Troubleshooting, then "Re-establishing Printer Connection After A Network Change." Follow that.
This page is the reference for the MG5420 to enter numbers and symbols: https://canon.us/3Y6h7RT

As a reminder, shortcuts to all of your software, manuals, and how-to documentation can be easily found within your My Canon Account at https://canon.us/account

Re: Pixma MG5420 won't connect to wifi network after changing routers

wmharv — Mon, 27 Feb 2023 18:17:54 GMT

41GvcIO is for pixma mg7520. anyway, i found the "re-establishing printer ... after a network change" document. at the end of a section Notes on Network Connection is the statement "place the computer and machine on the same network segment." isn't placing "the machine", the mg5420, on the same network segment the problem? the printer "sees" the router, but can't connect to it without my telling it the passphrase.

Re: Pixma MG5420 won't connect to wifi network after changing routers

Lelani30 — Fri, 09 Jun 2023 15:51:01 GMT

Hello I have the same issue as the above poster.

My PIXMA MG5420 will not connect to my wifi. The wps button method does not work. When I go to setup I click on my internet name but it does not provide an option to enter a passcode, it just tries to connect unsuccessfully. There is not option for me to enter a passcode as illustrated in the posted links. Any help is appreciated

Re: Pixma MG5420 won't connect to wifi network after changing routers

Danny — Fri, 09 Jun 2023 15:54:42 GMT

Thanks for joining the conversation, Lelani30! The PIXMA MG5420 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!