topic Re: Canon website down in Printer Software & Networking

Canon website down

moixie — Thu, 06 Aug 2020 17:56:08 GMT

I need help with wireless printer connection. I can't find a contact number and the website is no help. There is supposed to be a video to watch for the wirless connection. The link just goes to the mone page of the web site. Unhappy customer.

Re: Canon website down

Stephen — Thu, 06 Aug 2020 18:04:51 GMT

We are currently investigating the situation and apologize for any inconvenience.

In the meantime, try this alternate site: https://ij.start.canon/

Re: Canon website down

moixie — Thu, 06 Aug 2020 18:20:56 GMT

Thank you. I reached the website, but it doesn't recognize the name of my printer, so it's no use to me.

Re: Canon website down

Stephen — Thu, 06 Aug 2020 18:25:18 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Canon website down

Paulo32 — Thu, 06 Aug 2020 19:00:20 GMT

Iam using a mac OS 10.15.5 and I am trying to get the drivers for MF743Cdw-Color Imageclass

Website down

alternative directed to does not have MF

Re: Canon website down

Raden07 — Thu, 06 Aug 2020 19:08:53 GMT

I am having the same issue. I am using Windows 10 and my recently purchased printer is a MF269DW

Re: Canon website down

Stephen — Thu, 06 Aug 2020 19:14:09 GMT

Canon U.S.A., Inc. and its subsidiaries understand the importance of maintaining the operational integrity and security of our systems. Access to some Canon systems is currently unavailable as a result of a ransomware security incident we recently discovered.

We immediately implemented our response protocols and began an investigation. Cybersecurity experts who have worked with other companies that have had similar issues, have been engaged. We are working quickly to address the issue and to restore operations. We appreciate your patience as we work through this incident. Thank you.

Re: Canon website down

moixie — Thu, 06 Aug 2020 19:29:08 GMT

MY new printer is Canon Color ImageCLASS LBP622Cdw; I'm using a Mac OS Catalina ver 10.15.6. On installing Iget Up to where you enter the password Key and the keypad won't let me enter a zero which is in the password.

Re: Canon website down

Raden07 — Fri, 07 Aug 2020 16:32:31 GMT

Do we have a timeline when the site will be back up and running? I run a small business and can't afford another day not being able to print documents. Will have to return.

Re: Canon website down

Darius — Fri, 07 Aug 2020 19:47:57 GMT

Hi Moxie, Raden07, and Paulo32.

For Canon U.S.A.'s laser printers (ImageCLASS, FAXPHONE, etc.), the online manuals may be reached through the following link: https://oip.manual.canon/

If updated drivers are needed, such as for Mac OS 10.15, in the mean time, you may be able to find compatible drivers through Canon Canada's support site: https://canon.ca/en/Contact-Support/Consumer with MF series printers being listed within the main ImageCLASS family.

We're working hard to restore the Canon U.S.A. website. We do not have a timeline for when it will be back up.

Regarding your specific question, Moxie, the video is available on our YouTube channel at: https://www.youtube.com/watch?v=_Nck0fNDpk8

Text directions for entering the wifi password on the LBP622Cdw are available at: https://oip.manual.canon/USRMA-3590-zz-SSS-660-enUS/contents/devu-basicope-conpane_use-chara_ent.html#0215_h1_01

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