topic MG6620: Airprint from iPhone XR ios 13.5.1 - Cassette Error in Printer Software & Networking

MG6620: Airprint from iPhone XR ios 13.5.1 - Cassette Error

klotfzore — Wed, 15 Jul 2020 16:36:06 GMT

Printing is great from any computer, as soon as I try and print from my phone, cassette error not lining up. Any ideas?

Firmware is up to date, and ios 13.5.1 latest version.

Re: MG6620: Airprint from iPhone XR ios 13.5.1 - Cassette Error

Michael — Tue, 21 Jul 2020 19:23:22 GMT

Hello.

Make sure that the correct paper size and media type are being specified before you print from the iPhone. Make sure that the letter paper size is being specified and that the plain paper media type is used. If these options are not availalbe, try printing from a different app, or from a compatible Windows or Mac OSX computer to see if any errors occur.

Re: MG6620: Airprint from iPhone XR ios 13.5.1 - Cassette Error

klotfzore — Sat, 01 Aug 2020 14:20:54 GMT

Everything is 100% on every platform except iPhone. So there must be a bug somewhere.

Re: MG6620: Airprint from iPhone XR ios 13.5.1 - Cassette Error

ArthurJ — Fri, 07 Aug 2020 20:12:16 GMT

Hi,

If you have not tried the Canon print inkjet/selphy app, I recommend installing it and trying to print a document or photo from the app. If you are able to print from the app then there may be a issue with how airprint is trying to send the information to the printer.

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