topic Printer connected but can't connect on app in Printer Software & Networking

Printer connected but can't connect on app

GiorgioEdd — Sat, 27 Jun 2020 04:08:58 GMT

Hi there,

Well, I have a Canon G3110 and when I setup the initial config. I had some troubles because the printer connected to the router (and appears on it, with the correct MAC) BUT when I have to find it with my computer it didn't show up, so I had to add it whit the ip given by the router, and solved. Now, same happens with the Android app "Canon Print" and again, I already connected (again?) the printer to the Wi-Fi but when the phone have to find on it in the list, dont show up. But I can´t fin any way to put in with the exact IP again.

Btw, sorry foy my bad english, hope someone can help me.

Best regards.

PD: On the router I reserved an IP to the printer and also disabled de IPv6 in the printer.

Re: Printer connected but can't connect on app

Tiffany — Sat, 27 Jun 2020 12:39:24 GMT

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA