topic MX472 New printer problems in Printer Software & Networking

MX472 New printer problems

L8895 — Wed, 11 Feb 2015 18:32:58 GMT

Just bought a MX472 and having issues.

1) I no longer have a Print button on the print screen when I try to print an email from xfinity. It only gives me the options of Save or Cancel.

2) I can't get it to scan.

3) I may have messed up the wireless settings.

My immediate issue is with scanning. The errors I get from ScanGear are error codes 5, 157 and 69. HELP!

Re: MX472 New printer problems

Jenine — Fri, 13 Feb 2015 22:08:00 GMT

Hi L8895!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX472 New printer problems

jrhoffman75 — Sun, 15 Feb 2015 11:38:24 GMT

Sounds like maybe your printer didn't install correctly. You can download and install latest software here, and there is also a Wireless Help selection.

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472