topic Re: Pixma MG5420 WiFi connection problem in Printer Software & Networking

Pixma MG5420 WiFi connection problem

Hal2k — Sat, 02 Feb 2013 21:19:08 GMT

The WiFi (WLAN) set-up works good all day after it starts. But overnight when the printer is inactive it looses it. When trying to print first thing in the morning I have to re-configure it using the "Standard Setup" method which involves typing in my WiFi password (a long and cumbersome process). This machine is new (only 3 days old) and maybe this problem will eventually go away, but it hasn't for the last two mornings. Anybody have this problem? If so, how to fix? Thanks.

Re: Pixma MG5420 WiFi connection problem

Karl1 — Tue, 05 Feb 2013 03:34:44 GMT

Hi Hal2k,

So that we can better isolate the issue, I would like to see what happens when you unplug the router and plug it back in instead of reconfiguring the printer. The printer should be retaining the wireless settings, so I suspect what is happening is that the router is losing connection with the printer, and power cycling the router and seeing if it prints afterward will help us determine that.

Re: Pixma MG5420 WiFi connection problem

Hal2k — Sat, 09 Feb 2013 12:54:25 GMT

I've got 2 computers, 1 iPad and 2 iPhones in my synced WiFi system. I've partially solved my problem

by connecting one computer to the printer with USB. It works great. The other computer started to

work wirelessly on it's own without any further help from me, as did the iPad. However, the 2 iPhones still

do not work and all I get on them is a message saying "No AirPrint Printers Found". They both have

iOS 6.1 as does the iPad. Rebooting the printer didn't help.

Re: Pixma MG5420 WiFi connection problem

Hal2k — Sat, 09 Feb 2013 12:55:53 GMT

Meant to say Rebooting the Router doesn't work.

Re: Pixma MG5420 WiFi connection problem

Karl1 — Mon, 11 Feb 2013 05:15:30 GMT

Hi Hal2k,

Since the router appears to be OK, I would like to see how the printer's connnection looks. To check this, use the following steps to print the LAN details on the printer:

1. Select Setup on the Home screen.

2. Select Device settings, then press the OK button..

3. Use the up or down button to select LAN settings, then press the OK button.

4. Use the up or down button to select Confirm LAN settings, then press the OK button.

5. Use the up or down button to select Print LAN details, then press the OK button to confirm the selection.

6. Use the up or down button to select Yes, then press the OK button to start printing.

What is it showing for the link quality and signal strength?

Re: Pixma MG5420 WiFi connection problem

Hal2k — Mon, 11 Feb 2013 14:34:01 GMT

Signal strength is 54%. " Link quality" not shown on the print-out. Other possible appropriate readings are:

Connection/Active, Channel/10, Subnet Prefix Length/64, Wireless LAN DRX/Enable, Authentication/WPA-PSK, Encription/ TKIP, plus other stuff in the "Wireless LAN" section. Also an "Other Settings" section which doesn't appear significant for this purpose.

I haven't discovered a way to attach a file to this message. If doable, let me know how and I'lll send you the whole print-out.

Re: Pixma MG5420 WiFi connection problem

RicciRobson — Mon, 11 Feb 2013 14:53:04 GMT

just bought a Pixma MX432: also cannot figure out how to connect wireless....helo! Tried calling 800 #.

Re: Pixma MG5420 WiFi connection problem

Karl1 — Tue, 12 Feb 2013 06:31:35 GMT

Hi Hal2k,

Yea, unfortunately you can't attach a word document or a text file, just a picture or video, but the 54% you are getting can definately account for the issues you are having. Optimally you want that number to be around 70 to 80% if not better. If at all possible I'd recommend moving the printer closer to where the router is, but if that's not possible you can try two things, one would be to access your router settings and try changing the wireless channel that your router transmits on. If you are in an apartment complex or if you are in a neighborhood with other people who have strong enough wireless routers their signals can be overlapping yours causing signal loss and switching to a less crowded channel will help that. If moving the printer or the router so that they are closer to eachother is not an option, your other option would be to purchase a wirelses extender that will strengthen the connection between your printer and router.

Re: Pixma MG5420 WiFi connection problem

mellodar — Thu, 25 Jul 2013 03:24:15 GMT

I have been attempting to print for sometime. Have had the Canon MG5420 for several months and it worked great until today. All of my computers are unable to "find printing device." Have completed advanced wireless setup several times with password. Printer confirms it has connected each time. I have turned the printer off to reset, still is unable to be found by my computers and iphone. Completed a printing of the Network Configuration Page and it shows that signal strength is at 96%. Suggestions on where I go from here?

Thanks.....

Re: Pixma MG5420 WiFi connection problem

JJo — Sat, 10 Aug 2013 04:02:55 GMT

Purchased PIXMA MG5420 a week ago. Several times after setting up WiFi connection I have had to go through setup again and again. Called Canon Support this afternoon and tech insists that my Cisco router is the reason the connection is being lost. Re-installed drivers with tech help. Thought problem was solved. WRONG. Connection dropped again several hours later. Using Dell Windows Vista laptop. I have a Lexmark wireless printer (not air printer) that never has this problem.
Suggestions to solve this problem appreciated. Note laptop and iPad (reason I bought Canon printer) are NEVER dropped by router, so I do not accept Support's claim that my router is to blame.

Re: Pixma MG5420 WiFi connection problem

MarkII — Sun, 15 Sep 2013 17:41:43 GMT

Hi JJo,

With some routers, if activity is not detected on a device after a set period of time, the device will be removed from the routing table. When the printer enters standby, it also enables discontinuous reception to save power. This might cause the printer to be disconnected from the router when you attempt to print again.

To disable this feature:

Select Setup on your printer's operation panel
Select Device Settings
Select LAN Settings
Select Other settings
And then Wireless LAN DRX setting
Set this option to Disabled

If the device is still disconnected after a long period of inactivity, I recommend contacting your router manufacturer for some additional options or settings you can change within the router itself.

Re: Pixma MG5420 WiFi connection problem

ahayden — Thu, 31 Oct 2013 17:40:49 GMT

I have connectivity issues as well. It's not the router. Turn off printer, unplug, nothing helps. It works fine for a while. Don't even know what ever happens for it to connect again... It just goes on and off... now it's off and I can't print! Very frustrating! Not showing up on my iphone when I have it right next to the printer so it's not signal strength! Won't print from laptop in next room either.

Re: Pixma MG5420 WiFi connection problem

JJo — Fri, 01 Nov 2013 03:31:27 GMT

This is exactly the type of connection problem I am having and the problem was not solved by disabling the Wireless LAN DRX setting. My router is NOT the problem. I powers my other printer, iPad and Windows laptop without any problems. This printer is a huge disappointment. And I thought HP printers were bad. This Canon printer is worse!

Re: Pixma MG5420 WiFi connection problem

bspacey — Sat, 02 Nov 2013 21:04:56 GMT

Add me to the list. Printer was working fine for a month or two, now the PC can't find the printer. The printer appears on my router's list of connected devices,and I can ping it from my computer. The printer just won't talk to anything over the connection. I reset all, reconnected, re-installed the printer, all with no more connection. Going to try the USB cable, at least that may save me from throwing the whole thing away.

Re: Pixma MG5420 WiFi connection problem

Michael — Mon, 11 Nov 2013 18:20:55 GMT

Hello.

For additional assistance with this matter, please contact our technical support group. Please visit the following link below:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Pixma MG5420 WiFi connection problem

cwooten — Tue, 12 Nov 2013 19:07:48 GMT

My print out says SIGNAL STRENGTH is 100%. Still not able to print with the MG5350.. Any other advice?

Re: Pixma MG5420 WiFi connection problem

ahayden — Tue, 12 Nov 2013 23:11:16 GMT

I found if the printer goes offline I have to go into the menu and key in the password to get the connection back...

Re: Pixma MG5420 WiFi connection problem

kingkongweasel — Wed, 20 Nov 2013 02:53:37 GMT

My Airprint will only connect for about 10 seconds. This is so annoying

Re: Pixma MG5420 WiFi connection problem

tgoh — Fri, 24 Jan 2014 16:55:19 GMT

Upgrade your router to wireless N. It needs the newer technology for a stronger wireless signal.

Re: Pixma MG5420 WiFi connection problem

tgoh — Fri, 24 Jan 2014 16:56:09 GMT

Upgrade your router to wireless N. It needs the newer technology for a stronger wireless signal.