Cannot print after scanning

Florigan-guy — Wed, 21 Jan 2015 03:32:22 GMT

I cannot connect via LAN to my 470 printer after using USB to scan. Using Windows 8.something. It says printer is offline. How do I fix this problem? Thanks for any help you can share!

Re: Cannot print after scanning

Ramona — Fri, 23 Jan 2015 10:38:14 GMT

Hi Florigan-guy,

Reinstalling the drivers for the printer should reconnect the printer wirelessly. Please click here to go to the Drivers and Software page for the PIXMA MX472 (uses the PIXMA MX470 series drivers). Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the FULL DRIVERS AND SOFTWARE PACKAGE file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the Full Driver and Software Pacakge file has been downloaded, please double-click on it to reinstall the drivers and reconnect the printer wirelessly.

Hope this helps!

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Cannot print after scanning

Re: Cannot print after scanning