topic Re: another computer is using the printer. no other computer....help in Printer Software & Networking

another computer is using the printer. no other computer....help

traveltwo — Wed, 14 Jan 2015 14:42:17 GMT

I am using a HP laptop. Just upgraded to windows 8.1. Now I get this message 'another computer is using the printer' I have a PIXMA MG5420. I am connected wireless. Please help.

Re: another computer is using the printer. no other computer....help

Ramona — Wed, 21 Jan 2015 07:10:02 GMT

Hi traveltwo,

Reinstalling the printer drivers on your computer may resolve the issue you are experiencing. Before reinstalling, please restart your computer and the printer. Once restarted, please click here to go to the Drivers and Software page for the PIXMA MG5420. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "DRIVERS" section and click the MINI MASTER SETUP file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the MINI MASTER SETUP file, please double-click on it to reinstall the drivers on your computer.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: another computer is using the printer. no other computer....help

traveltwo — Thu, 22 Jan 2015 13:24:39 GMT

Michael, I followed your instructions and the printer is now working. Thank you so much for your help

Re: another computer is using the printer. no other computer....help

Crested_Grebe — Wed, 05 Aug 2015 13:12:31 GMT

Having read many of the postings on this thread because it's just happened to me. I remembered having a similar problem when I deleted print jobs with an HP printer. Here's what freed my printer today:

I have a lap top running Window 7, with a Canon MG6450 connected wirelessly. I searched Control Panel with 'service'.

You could do: Control Panel > Systems & Security > Administrive Tools > Services. Then scroll down to Print Spooler. Open Print Spooler. Stop it, then start it.

That allowed the computer getting the irritating message to print again.

Hope that helps and that I've given enough clues to work with other operating systems.

Re: another computer is using the printer. no other computer....help

Okvinge — Fri, 26 Feb 2016 09:53:33 GMT

Yup - same problem here with a MG7550 - cost a fortune 1 1/2 year ago, but have failed to work properly since day 1. To make a long story short - it is the worst piece of hardware garbage I have ever come across, and I am writing this only to warn other people from buying it. And, I was a happy owner of a Canon Pixma 4500 for 7 years!

The "another computer is using the printer" has kept preventing me from printing so many times, and today I realised that you really do have to reset the printer spooler manually to have this machine work at all. See post above.

Other issues:

-drinks ink only by starting up procedure. I am out of color despite setting grey / draft as default mode.
- a nightmare using it a scanner as the wifi is irreliable, don't connect to online services despite being online and accessible from pc.
- does not scan to USB stick which would be a back up solution

- useless "quick guide" software with 30(!) short cut icons which makes the simples function hard to find.

extremely fragile build - expect the sensor at the paper tray to break, and the mechanism opening the front lid to get stuck

- poorly conceived software for printing cards.

- Just updated the firmware to 4.0, but no improvement on the reliability whatsoever

So - do yourself a favour and stay away this series of machine!!!

Re: another computer is using the printer. no other computer....help

Bulava — Fri, 03 Jun 2016 09:11:06 GMT

Crested_Grebe offered a very quick solution, which worked perfectly!

Re: another computer is using the printer. no other computer....help

wendy104 — Wed, 15 Jun 2016 15:20:35 GMT

Just a quck thank you . Your instructions resolved my problem I was so relieved not to have to go through anything technical

Re: another computer is using the printer. no other computer....help

sidthefinger — Wed, 27 Jul 2016 07:58:28 GMT

thank you -worked first time fpr me my printer is MG5650...and i can safely say is best printer i have ever had ....low on ink , and reliable

Re: another computer is using the printer. no other computer....help

Ernestosurfs — Wed, 31 Aug 2016 19:17:49 GMT

Hey man THANKYOU!!!

Re: another computer is using the printer. no other computer....help

keglined — Mon, 05 Sep 2016 18:25:03 GMT

Created an account just to say THANK YOU to Crested_Grebe. The advice given by the canon people - surprise surprise - was incorrect (i.e. remove drivers; reinstall), since that worked once, and the problem returned the following day (someone else in here had the same results). Pretty sad when users like us - specifically, like Crested Grebe - know more than the canon folks themselves.

Cheers!

Re: another computer is using the printer. no other computer....help

b-g3 — Wed, 02 Nov 2016 22:45:23 GMT

Well...I had to be a copycat and register just to leave a comment. The process Crested_Grebe suggested absolutely worked! It WORKED! Thank you, it is most greatly appreciated...not to mention I'm now the hero in my house! My son can print his homework after all.

Don't know how you came up w/that solution, but hats off!

Re: another computer is using the printer. no other computer....help

VGPete47 — Wed, 14 Dec 2016 22:42:09 GMT

Have a Pixima MX922 on Windows 10 x64. Followed instructions. Worked perfectly within 10 seconds! Amazing fix for an irritating problem that won't go away.

Re: another computer is using the printer. no other computer....help

meeyorek — Wed, 01 Mar 2017 02:44:48 GMT

You are a genius! This absolutely worked! Thank you!!!!

Re: another computer is using the printer. no other computer....help

ollie90 — Tue, 07 Mar 2017 22:21:54 GMT

Wow, thanks - this is my second Canon printer and I have gotten that error message for years - usually corrects itself but now I know how to do it faster!

Re: another computer is using the printer. no other computer....help

Somaraicila — Tue, 14 Mar 2017 09:19:24 GMT

I created an account as well just to let Crested_Grebe know how thankful I am to have found their solution! I have tried everything and this seemed to do the trick in 10 seconds!! Thank you so much!

Re: another computer is using the printer. no other computer....help

toothache — Sat, 18 Mar 2017 02:43:01 GMT

SO can you post a how to for pixma mg5550 having the same rpoblems but don't want to install all drivers again if I don't have to

Maybe its worth mentioning that even though system says in use by another computer EVENTUALLY the document prints but this maybe 24 hours later

Re: another computer is using the printer. no other computer....help

unicorn — Wed, 07 Jun 2017 13:56:55 GMT

I followed Crested_Grebe's instructions which worked perfectly but only for a single page. I had to reset the spool for each page. How do I make it last?

Re: another computer is using the printer. no other computer....help

Michael — Wed, 07 Jun 2017 15:37:16 GMT

unicorn,

If the error continues to persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: another computer is using the printer. no other computer....help

jeanb — Thu, 22 Jun 2017 09:07:24 GMT

Just created an account to say thank you to crested Grebe.

Clearly explained solution that works.

nb I have a Canon MG6350 and I'm running Windows10

Re: another computer is using the printer. no other computer....help

prototed — Fri, 30 Jun 2017 23:01:18 GMT

I have a frequent issue with "another computer...". I did use the solution to stop and start printer spooling, but I have to do it for every sheet I print.

Please help with a better solution.

I use windows10 and Pixma Pro-10.

thanks