topic Re: Network Scanning with MX922 ? in Printer Software & Networking

Network Scanning with MX922 ?

West_Freeman — Mon, 12 Jan 2015 20:05:01 GMT

I am have trouble with network scanning with my MX922.

I have Canon IJ Scan Utiliity 1.1.1 on my Mac with Mac OS 10.10.1

I always get an error message when trying to do a scan over the network. Here it is:

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

Please check and try again.

Scanner driver will be closed.

2.156.0

Does the printer not scan over the network? I am trying to take my computer out of the the print / scan lop. It also seams as though I have to unplug the usb and replug the usb every time the computer restarts - ODD.

Re: Network Scanning with MX922 ?

West_Freeman — Tue, 13 Jan 2015 23:07:30 GMT

So no one has a hint to how to fix this? Please someone out there must.

Re: Network Scanning with MX922 ?

Shanna — Tue, 13 Jan 2015 23:13:07 GMT

Hello West_Freeman!

Thank you for your inquiry on the Canon Forums!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: Network Scanning with MX922 ?

gnstorm01 — Sun, 15 Feb 2015 01:18:04 GMT

I am having trouble getting my scanner over wireless working I get an error that say "An error has occurred , Turn off the device and try again, error code: 2,250,200" I have been able to scan ONE time. The software has been updated and my MX922 is 2 weeks old.

Skip

Re: Network Scanning with MX922 ?

Jenine — Sun, 15 Feb 2015 01:23:58 GMT

Hello Gnstorm01!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Network Scanning with MX922 ?

gnstorm01 — Sun, 15 Feb 2015 03:43:02 GMT

I use Windows 8.1 , and I connect via wireless. Printing is fine just cannot scan

Re: Network Scanning with MX922 ?

Ramona — Thu, 19 Feb 2015 10:32:50 GMT

Hi West_Freeman and gnstorm01,

You will want to ensure that any necessary ports and programs required for scanning are not being blocked by security or firewall programs that may be installed on your computer. To view the necessary ports required by the printer and associated software, please click here.

This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.

Re: Network Scanning with MX922 ?

West_Freeman — Sat, 21 Feb 2015 20:49:37 GMT

I will say that I have called and the tech put the blame on the Router that I have.

I will say that I have replaced my router with in the last 6 months and it is very close by.

Passing the buck is not good tech support

The Wireless scanning is just not finished on this product.

Re: Network Scanning with MX922 ?

JECCALI — Fri, 14 Aug 2015 17:48:38 GMT

Did you ever get a solution to this problem? I am having the same issue.

Re: Network Scanning with MX922 ?

Ramona — Mon, 17 Aug 2015 05:09:28 GMT

Hi JECCALI,

So we can better assist you, please reply with what operating system you have on your computer (version of Windows or Mac OS X).

We look forward to hearing from you!

Re: Network Scanning with MX922 ?

gnstorm01 — Mon, 17 Aug 2015 16:52:14 GMT

This forum is not to answer ANY question. It is meant to placate us the users that we will get help from somewhere. I have the mx922 wireless scan problem too butt no help or answer in over 6 months.

Re: Network Scanning with MX922 ?

gnstorm01 — Mon, 17 Aug 2015 16:52:37 GMT

Re: Network Scanning with MX922 ?

Crista — Mon, 17 Aug 2015 16:58:14 GMT

Hi gnstorm01!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Network Scanning with MX922 ?

tdjohn — Tue, 02 Feb 2016 14:04:21 GMT

I've been having similar issues, scanning from the printer, IJ utility, etc. Turns out Kaspersky was blocking it. Pause protection and it seems to work ok.

Having said that the IJ utiltiy gives a whole new meaning to dire UI design, open it up, what you supposed to do, randomly click buttons, wait for something to happen - for a company specialising in this stuff some UI investment would be a good idea!

Re: Network Scanning with MX922 ?

picklesticks — Fri, 04 Mar 2016 17:19:13 GMT

You must be joking, right. Canon has terrible customer service. Most of the technicians don't have a solution to your problem. Then they blame everything except their Canon product for the issue. The technicians have been coached to take zero responsibility for a product that cannot perform the simplest of tasks. Fax machines, printers, and scanners are supposed to fax, print, and scan.