topic Re: Printer cannot be detected in Printer Software & Networking

Printer cannot be detected

dimatkach — Wed, 31 Dec 2014 01:39:39 GMT

I am trying to set up a new MX472. I have tried all the different connection methods from the installation manual:

WSP with PIN, manually connected to the router, configured via USB ... The printer says it is connected, blue light is on, my router shows that it is connected ... but the driver still says "printer cannot be detected on the network", network tool isn't showing the printer, unless I connect it with USB.

I tried everything suggested in the (fairly useless) "troubleshooting guid": unplugged the cables, restarted everything, updated router's firmware ...

I have Windows 7 (64-bit), Windows 8, and Mac OS 10.8.5, and all three have the same problem.

Any ideas? Should I just take it back to the store and buy HP?

Re: Printer cannot be detected

dimatkach — Wed, 31 Dec 2014 02:48:08 GMT

Just spent an hour on the phone with support. Uninstalled/reinstalled, rebooted the router, changed dynamic ip to static, and back to dynamic, restarted the printer rebooted the computer, downloaded a new version of the drivers ...

Still nothing 😞

They suggest that I contant the router manufacturer, becuase there just can't be anything wrong with the printer, and the fact that 15 other devices on this network are talking to each other through that same router cannot change that

Re: Printer cannot be detected

Ramona — Fri, 09 Jan 2015 05:26:08 GMT

Hi dimatkach,

We can try disabling the IPv6 and DRX settings on the printer to see if this will allow it to be detected on the network. To do this, please follow the steps located here.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: Printer cannot be detected

dimatkach — Fri, 09 Jan 2015 15:19:18 GMT

Yeah, tried that too while on the phone with support. No luck 😞