topic Re: Missing print options in Printer Software & Networking

Missing print options

DougR — Tue, 30 Dec 2014 20:26:42 GMT

It makes no sense, please help!

I have a Pixma MG8220. I have no way to print two sided documents or print in black and white B&W when connected via USB. These options ARE available if I connect via wireless. Worse yet, PDF documents won't offer these options either way.

I also have a problem where I need to constantly reset my router so my printer stays recongnized. Otherwise it seems to fall off the list when I turn off the printer. I haven't checked the forum about this problem yet and I'm sure it's not the printers falt. I'm just not a network savy person and have no idea where the conflict is or what to do about it.

Thanks to everyone who has any input about this!

Re: Missing print options

Shanna — Tue, 30 Dec 2014 20:38:48 GMT

Hello DougR!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Missing print options

DougR — Tue, 30 Dec 2014 20:44:40 GMT

I use a Mac, Yosemite OS, curent update as of this posting date.

Re: Missing print options

SFCanonRick — Fri, 12 Jun 2015 20:53:12 GMT

You have to download Easy Photo Print Pro from the Canon support website MG8220 page under drivers. It is a DMG file and you install it as you would any program.

Then, when it is print time, go to File>Automation Tools and you will see Easy Print Pro, click on it and the Easy Print Pro window will come up. You can specify paper size, type of paper, etc.