topic Re: Canon MX870 - Wireless Setup - Remote Desktop Connection (RDC) in Printer Software & Networking

Canon MX870 - Wireless Setup - Remote Desktop Connection (RDC)

prrince — Tue, 29 Jan 2013 16:49:36 GMT

Hi,

I have my printer MX870 wirelessly setup at home. When I try to install the drivers on my remote desktop at work I get a message saying "The printer cannot be found on the network".

How can I get the drivers installed on my remote computer? At work I have Win 7 Pro and at home I have Win 7 Home Premium if that helps.

Please guide me.

Thanks,

Dharmesh

Re: Canon MX870 - Wireless Setup - Remote Desktop Connection (RDC)

Michael — Sun, 03 Feb 2013 23:53:46 GMT

Hello prrince.

Unfortunately, we cannot support communication across wide area networks or VPN connections. We would have to advise that the printer is installed on the same local network as the computer. I apologize for any inconvenience this may cause.