topic Re: MX870 Printer Not Responding From One Laptop but Responding From Another in Printer Software & Networking

MX870 Printer Not Responding From One Laptop but Responding From Another

MTM — Thu, 27 Nov 2014 15:53:42 GMT

I recently installed a new wireless modem (provided by my local cable company).

I am able to print from my work laptop with no issues. It is a Dell that runs on Windows 7.

Last night, I was able to scan and print from my personal laptop, but I could not this morning, as I kept getting a "Printer Not Responding" message. I uninstalled and reinstalled new drivers from the Canon website, and I still keep getting the "Printer Not Responding" error. My personal laptop is a Toshiba Satellite C855D, and the OS is Windows 8.

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

MTM — Thu, 27 Nov 2014 16:28:15 GMT

I rebooted the router, the laptop and the printer. I can scan from the personal laptop, but the "Printer Not Responding" message still exists when I try to print.

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

MTM — Sat, 29 Nov 2014 19:15:14 GMT

A Windows 8.1 update automatically updated the laptop. After the update, the printer works!

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

MTM — Tue, 02 Dec 2014 01:43:23 GMT

FALSE ALARM. The printer is doing the same thing now; it will not print. I am getting the same error message as before. Bummer

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

bryanL — Tue, 02 Dec 2014 14:14:00 GMT

Try deleting the printer from the computer, then download the drivers again. We had a similar problem with a MG6250, 2 computers were able to print, one wasn't after a power loss. Tried system restore, but didn't help, tho it looked like a computer fault. All 3 on wireless.

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

Ramona — Wed, 03 Dec 2014 08:28:33 GMT

Hi MTM,

Did you try downloading the drivers for the printer from the Canon USA website again after the Windows 8.1 update occurred?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: MX870 Printer Not Responding From One Laptop but Responding From Another

MTM — Fri, 05 Dec 2014 02:13:00 GMT

I tried this too, and no luck. I just did it again. I deleted the printer and loaded new drivers; I turned the printer off, then back on. Oh well