topic Re: New wireless modem in Printer Software & Networking

New wireless modem

RPP — Sun, 16 Nov 2014 20:53:54 GMT

I just installed a new wireless modem which has a new network name, security code, etc. As a result, my computer cannot communicate with my wireless printer, PIXMA MX410, and my printer is always "offline". Do I have to uninstall my printer software and then reinstall? Help !!

Re: New wireless modem

Tiffany — Sun, 16 Nov 2014 22:01:49 GMT

Hi RPP!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: New wireless modem

jrhoffman75 — Mon, 17 Nov 2014 13:43:46 GMT

If your modem supports WPS you can connect without needing network name, password.

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=37423