topic I have a Pixma MX892 and the unit will not stay on the network. I continually have to rejoin network in Printer Software & Networking

I have a Pixma MX892 and the unit will not stay on the network. I continually have to rejoin network

DSCallan — Fri, 31 Oct 2014 01:01:31 GMT

The printer drops the network repeatly and forces us to rejoin the network. Didn't operate like that for the first several months we had it. Know why? Thank you

Re: I have a Pixma MX892 and the unit will not stay on the network. I continually have to rejoin net

Shanna — Fri, 31 Oct 2014 01:12:33 GMT

Hello DSCallan!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I have a Pixma MX892 and the unit will not stay on the network. I continually have to rejoin net

DSCallan — Fri, 31 Oct 2014 01:16:45 GMT

I am running OS X Yosemite 10.10 via my WiFi network

Re: I have a Pixma MX892 and the unit will not stay on the network. I continually have to rejoin net

Ramona — Mon, 03 Nov 2014 14:02:14 GMT

Hi DSCallan,

So we can examine the status of the printer on your network, please print the network settings following the steps located at the link below:

PIXMA MX892 Printing Network Settings

What are the values in the Wireless LAN, Link Status, Connection, and Signal Strength fields?

If this is a time-sensitive matter, additional support options are available at Contact Us.