topic Re: Canon iMage app on Droid "Device Not Found" SX700 in Printer Software & Networking

Canon iMage app on Droid "Device Not Found" SX700

ASTOW — Sat, 20 Sep 2014 02:03:48 GMT

I'm trying to get my new SX700 to link to my computer (no success) and my Droid (no success).

The Canon iMage app is on the Droid and logged in/turned on/fired up. I keep asking the camera to find it and get the Device not Found message.

I was warned in advance this was not an easy app to connect to, so no lie there.

Any advice, other than reclicking and praying?

ASTOW

Canon iMage not connecting to Droid App "Device not Found" SX700

ASTOW — Sat, 20 Sep 2014 02:04:58 GMT

I'm trying to get my new SX700 to link to my computer (no success) and my Droid (no success).

The Canon iMage app is on the Droid and logged in/turned on/fired up. I keep asking the camera to find it and get the Device not Found message.

I was warned in advance this was not an easy app to connect to, so no lie there.

Any advice, other than reclicking and praying?

ASTOW

Canon iMage app on Droid but "device not found" error on SX 700

ASTOW — Sat, 20 Sep 2014 02:17:20 GMT

I loaded up the Canon iMage app on my Droid and installed it and fired it up.

I then went to the device menu on the SX700 and tried to link it up.

No go. "Device not found" error message repeatedly.

I was warned this was not easy but this is getting rediculous.

Any help? Some key step I'm missing? Thanks in advance.

ASTOW

Re: Canon iMage app on Droid "Device Not Found" SX700

Shanna — Sat, 20 Sep 2014 02:26:22 GMT

Hi ASTOW!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: Canon iMage app on Droid "Device Not Found" SX700

ASTOW — Sat, 20 Sep 2014 08:07:40 GMT

Thank you Shanna.

My question was, as you note, "designed to allow the community to help each other with issues encountered or tips they'd like to share along the way."

I searched the board(s) for help on this, found none, so posted it fresh assuming (a) I was not the only one with this problem (see some of the reviews on the Amazon and PC sites for the camera) and (b) others on the Forum may offer a suggestion.

I will follow-up with the e-mail support as well and, if that doesn't work, a phone call, although I hate have to call a help desk first time out on a brand new product. Strikes me it should work or the steps necessary are outlined somewhere.

Appreciate your direction.