topic Cannot connect MX860 to computer wirelessly in Printer Software & Networking

Cannot connect MX860 to computer wirelessly

gobarb26 — Sat, 26 Jan 2013 15:00:18 GMT

I am not able to connect my MX860 to my computer, wirelessly. It was just fine until a tech from Century Link came to fix a TV and internet problem. As soon as he left, the printer will not connect. I have tried to do it, but I can't seem to understand what all of the directions are telling me to do. I can not find the original disc and it appears that I might need to go that route. If anyone can help me, I would really appreciate it! By the way, I have all Apple products.

Re: Cannot connect MX860 to computer wirelessly

composerguy78 — Sun, 27 Jan 2013 16:33:48 GMT

You need to go to this page:

http://www.usa.canon.com/cusa/support/consumer

and you need to follow the process there.

Just download and install those utilities there. Start with the canon IJ network utility and then try your setup again.

Let me know if that works.

Felix

Re: Cannot connect MX860 to computer wirelessly

md2 — Thu, 05 Jun 2014 19:18:11 GMT

As I explained above I did all that and I end up as described. Now what?

Re: Cannot connect MX860 to computer wirelessly

oldmascott11 — Thu, 26 Jun 2014 03:44:18 GMT

I am having the same problem. Any comments?

Re: Cannot connect MX860 to computer wirelessly

md2 — Thu, 26 Jun 2014 07:07:33 GMT

Nothing new. I just connect my laptop via USB when I want to print,

Re: Cannot connect MX860 to computer wirelessly

Harry37 — Fri, 16 Jan 2015 20:15:25 GMT

I am just now having the same problem. I am moving my printer from my old iMac to my new iMac, and cannot get the printer to work wirelessly. I have downloaded all the drivers, more than once and have tried everything I can think of.

Where do I go for help, other than buy another printer.

Thanks for any help anyone can give me.

Re: Cannot connect MX860 to computer wirelessly

Jason — Fri, 16 Jan 2015 20:22:43 GMT

Hi Harry37,

To ensure the most accurate information is provided, we will need to know the specific version of Mac you are running (ex. 10.7, 10.8, 10.9 etc.)

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Cannot connect MX860 to computer wirelessly

md2 — Fri, 16 Jan 2015 21:36:14 GMT

I was finally able to connect wirelessly following the instructions in the manual.

Re: Cannot connect MX860 to computer wirelessly

sbmck — Mon, 09 Feb 2015 17:38:38 GMT

I am having the same problem .. the printer thinks it is connected buy my Mac's and my PC can not see it .. Yosemite on all the Macs and Windows 8 on the PC... HELP this is driving the whole family crazy. My router even see's the printer just none of the computers can find it.

Re: Cannot connect MX860 to computer wirelessly

Crista — Mon, 09 Feb 2015 17:46:02 GMT

Hi sbmck!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Cannot connect MX860 to computer wirelessly

dperme — Thu, 07 May 2015 11:46:30 GMT

I just worked through a confounding problem connecting my MX860 wirelessly. I just installed WIndows 7, having had XP for 15 years, yes, I am slow to change. I have the original CDs from Canon for the MX860 Installation. I used that software, it did not have Windows 7 drivers on it, so the software went to the official Canon site and downloaded the correct drivers ONLY!. Then the software installation from the CD would continue and would FAIL for the network connection. I uninstalled the software and went through the same process a few more times. Each time it would end up with a "Network Installation Failure". So I then removed all the installed software again, and this time did not use the disc, only the software from the Canon site and Voila! It all works. I must say though, that I installed it as a network printer, installing the drivers and network tool and having to connect each PC via USB during that process seems pretty archaic. One more also, I have a NEXUS 7 and IPhone, and neither can detect the Canon printer with the Canon app. However the Hammermill App works like a charm.

Re: Cannot connect MX860 to computer wirelessly

bobasproth — Sat, 22 Aug 2015 13:52:52 GMT

I had the same problem with my MX860 after installing a new modem (error code 300 - Cannot connect to access point. I downloaded the IJ Utility file for that model and then hooked up the Apple with the printer by USB cable so the printer could receive the software that allows you to enter a new SSID and Password (as labeled on the bottom of the modem). Then you unhook the USB cable and go through the printer settings to change LAN and it finally does allow entering the new ID and PW. Then Add the new printer driver defined. It finally worked.