topic Re: MG3120 Some apple devices not connecting in Printer Software & Networking

MG3120 Some apple devices not connecting

Boss302 — Fri, 25 Jan 2013 00:40:21 GMT

We have a MG3120 and several Iphones and an Ipad. I can print from my Iphone, my wife's Iphone and Ipad say they can't connect, although they have in the past. The printer must be online, I just printed to it and tried right afterwards to print with her Iphone and ipad and they wouldn't connect. Any Ideas?

Re: MG3120 Some apple devices not connecting

Boss302 — Fri, 25 Jan 2013 00:49:43 GMT

She turned both of her devices off and back on and now they are working. Must be an Apple thing.

Re: MG3120 Some apple devices not connecting

Boss302 — Wed, 06 Feb 2013 23:06:54 GMT

It is quite annoying. Works sometimes others it doesn't. Is there a fix for this????

Re: MG3120 Some apple devices not connecting

Karl1 — Mon, 11 Feb 2013 03:29:39 GMT

Hi, Boss302,

The Bluetooth radio on the iPhone and iPad can sometimes cause interference with communication. To try and toubleshoot the issue, go into the General Settings on the iPad and iPhone and turn off Bluetooth and try printing again and let us know if printing is mroe consistant.

Re: MG3120 Some apple devices not connecting

Boss302 — Tue, 12 Feb 2013 00:42:41 GMT

Neither device has the bluetooth turned on.

Re: MG3120 Some apple devices not connecting

Karl1 — Wed, 13 Feb 2013 07:23:52 GMT

Hi Boss302,

At this point I would recommend contacting our technical support staff using the Contact Us link. They can go into more in depth troubleshooting than can be provided on the forums.