topic Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation in Printer Software & Networking

The printer could not be detected on the network message during Canon PIXMA MX922 installation

mimiaz58 — Sun, 05 Jun 2016 17:37:15 GMT

Could not complete driver installation during brand new set-up because of this message. Went through wirless connection set-up several times and connectivity was always present. Logged into my D-Link 626L router and could see the printer connected but the ip address referenced was 0.0.0.0. Tried to assign a static ip address through set-up on the printer and also use the cmd prompt in windows, all to no avail.

Called Canon Support and these 2 setting changes solved the problem:

1) Disable the Wirelss LAN DRX setting

2) Disable the IPv6 Setting

This article explains how to adjust the settings on the printer.

https://support.usa.canon.com/kb/index?page=content&id=ART116513

The name of the article is: Check the IPv6 and Wireless LAN DRX settings

I hope this helps someone else as I spent many hours trying to get this working. Now all is well after changing the above. Thank you Canon Support!

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Patrick — Tue, 05 Aug 2014 08:48:48 GMT

Hi mimiaz58,

Thank you for sharing!

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

sherryandthomas — Fri, 19 Jun 2015 20:19:32 GMT

You just saved my life after hours of reinstalling the software!!!!!!!

THANK YOU!

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

pgundel — Wed, 29 Jul 2015 05:11:38 GMT

Thanks so much. The cable company gave me a new (better?) router after which I could not print wirelessly any more. Your answer solved the problem.... after I had tried in vain for several hours on my own. Much appreciated !!!

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

reeniewhalen — Fri, 11 Sep 2015 13:23:07 GMT

Did not work at all for me.

Out of all the different brand wireless printers, this has to be the worse to setup.

3 hours + and still trying

wi-fi Blue light is on, yet it wont install to PC

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Patrick — Sun, 13 Sep 2015 13:34:00 GMT

Hi reeniewhalen,

What version of Windows are you using; Windows XP, Vista, Windows 7, 8 or 10?

Are you using the 32 bit or 64 bit version of Windows?

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Bunneeinoc — Thu, 24 Sep 2015 03:30:14 GMT

I have a similar issue.

I have a canon MG 5220

I connected the printer to the wireless network / access point just fine.

I got a new dell desktop and went to canon's website, downloaded the canon driver for the printer. It worked fine and i printed a documented test page wirelessly

The next day, i get an error message saying canon updates can not be performed because printer was not detected on network.

I deleted the driver, restarted both my printer and computer, connected my printer to the wireless network and it connected fine to the access point. Downloaded the pritner driver to my desktop and now its saying printer can not be detected. I keep re starting everything and nothign is working. I am not able to connect to my desktop to printer wirelessly at all.

but my MAC and a PC laptop is able print wirelessly to this canon printer

Please HELP.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

mimiaz58 — Wed, 13 Apr 2016 21:49:14 GMT

Thanks! Interestingly we just had to replace our pixma because of a bad print head and when I just installed the drivers, had the exact same error! This solution fixed it again so I could complete the set-up!

Why did this even happen in the first place?

finelinebob — Fri, 06 May 2016 20:16:02 GMT

First of all, same problem, same solution worked ... but the link in the OP is inactive. Here is where I found the information:

https://support.usa.canon.com/kb/index?page=content&id=ART116513

I'm using Win10 x64. One day my printer worked (and had been working since I bought it), the next day my computer couldn't find it. Reinstalled drivers, still nothing. Did this, it works again.

I'm suspecting that somehow it's a Win10 problem. I've had to reset my install of Win10 three (count'em, 3!!) times since I've installed it, and this may be just another bug-as-usual for MS. After all these years in the business, you'd think they could fix one thing without breaking something else....

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

skulasek — Sat, 04 Jun 2016 12:36:15 GMT

Thank you so very much. After a couple of hours of strugle this solution fixed it.

Cannon, please fix this issue.

thanks.

Re: Why did this even happen in the first place?

mimiaz58 — Sun, 05 Jun 2016 17:33:25 GMT

Don't believe it is a "windows" issue, just bad driver installation that has yet to be corrected.

Re: Why did this even happen in the first place?

finelinebob — Mon, 06 Jun 2016 04:24:46 GMT

Well, for me, I had the drivers already installed when I "upgraded" to Win 10 and they worked fine. Until the first time I had to reset Win 10. Then I reinstalled, worked fine, had to reset. Then I reinstalled and, again, my printer was working fine for quite some time. The drivers were installed, they were working fine, then several Win 10 updates later they stopped working. The installation was not the problem.

Not saying that installation might not be a problem for others but for me? It makes no causal sense whatsoever.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

golda — Fri, 23 Sep 2016 10:46:47 GMT

You found the solution but You don't tell how to disable ipv6 or lan drx settings. I have windows 10.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

mimiaz58 — Fri, 23 Sep 2016 19:03:50 GMT

I guess you didn't see the posted link in the solution that takes you through making the changes on the printer.

https://support.usa.canon.com/kb/index?page=content&id=ART116513

thanks

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

sparkler-cats — Fri, 25 Nov 2016 19:27:55 GMT

Trying to set up wireless connection on laptop. My Prima MG7750 printer does not recognise on my Windows 10, 64.

I followed instructions and disables IPv6 but still no joy.....4 hours in, any suggestions?

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

poppy789 — Mon, 12 Dec 2016 20:00:07 GMT

I have a canon mg3520 I have been trying to get it to connect to wireless for over a week it just will not work no matter what I do PLEASE HELP

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

schnappi — Thu, 15 Dec 2016 23:02:52 GMT

No idea why this is marked as solved becuase it certainly is not solved. Have been meaning to post the solution for awhile but hate signing up for even more accounts to do so.

With a Canon MG6620 the printer can never be detected when using "mp68-win-mg6200-1_02-ejs.exe" version driver. This used to be the driver listed here:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg6620?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25

but it has since been replaced with the driver that always worked which is version "mp68-win-mg6600-1_01-ejs.exe"

Bottom line use an old version of the driver or look here: https://www.usa.canon.com/internet/portal/us/home/support and find the driver for your model and try again. Since Canon removed the not working 1.02 driver version for the MG6620 it is likely they also removed the driver that was causing problems for other models.

Now the issue is solved. It's so dumb how issues on forums like this get marked as solved when they are so far from solved.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Km1 — Thu, 05 Jan 2017 21:31:25 GMT

I have mg3660 that isn't connecting wirelessly either. I wish I had bought a LCD screen one as it's so much easier!!! I will try and add the Mac address of the printer to my security setting in my router (netgear) and see how that goes. Why do they make it so difficult?? I tried the ubiquitous connection but it said it could not find the port and I could not create a port for it when I searched for the solution. In very disappointed in Canon. Let you know how I go.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Km1 — Fri, 06 Jan 2017 00:22:31 GMT

After 40mins of Canon phone support I got an ip address! Had to press the dps button on my router and also extend my ip address range on my router. Used the main setup software and it took a while and even if it failed to detect printer at first just keep going until I connected using the usb method. Disconnected when it told me to and it then set up the connection to my router. Successfully printed from ipad, laptop after it got an ip address. In short, just call their support line and hope you get someone good.

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Km1 — Fri, 06 Jan 2017 11:11:41 GMT

Sorry for the spelling mistakes. Meant to say I pressed the wps button for five seconds on my router after I pressed the Wi-Fi button on my printer until the power light and Wi-Fi were flashing. I had to restart my router after the Wi-Fi blue light kept flashing. After that I did get an ip address. I had to restart my laptop after tried the set up as it failed to detect the printer. It does take a while but eventually my laptop picked up the Wi-Fi when I ran the master setup and chose the Wi-Fi using usb method. Hope this helps a little.