topic Re: Canon MX410 Keeps Going offline for Wireless Network printing in Printer Software & Networking

Canon MX410 Keeps Going offline for Wireless Network printing

dahinz — Thu, 24 Dec 2015 22:24:03 GMT

Hi,

I am having this same problem others have reported.

I am running mulitple MacBook Airs with latest Mac OSX.

With the latest the Apple OS upgrade, the Canon MX410 printer keeps going offline for wireless network printer.

I am using the latest drivers from canon driver 13.7.1.0.

I tried to re-set the printer using the manual default install, but did NOT stop the printer from going offlline when attempting to print to it wirelessly.

Can you help?

thanks,

David

Re: Canon MX410 Keeps Going offline for Wireless Network printing

dahinz — Thu, 24 Dec 2015 23:00:00 GMT

Hi,

I called Canon technical support by phone.

The tech support rep walked me through fixing this issue.

I had to download the latest driver from Canon and install it on my system, as El Capitan somehow forced the printer to use a Bonjour driver instead of an actual printer driver.

After downloading the driver and rebooting both the printer, I am now back to wireless printing.

Canon technical support person actually called me back to make sure everything was working correctly.

Best technical support I have had in many years.

thanks Canon!

David