topic Re: Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine in Printer Software & Networking

Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

mlevick — Tue, 17 Nov 2015 16:54:38 GMT

My printer shows it is connected I reconnected after moving it. I have another canon on the same wifi network which prints fine. The 100 queue says no internet connection.

Re: Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

Crista — Tue, 17 Nov 2015 17:06:18 GMT

Hi mlevick!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

mlevick — Sat, 21 Nov 2015 17:51:52 GMT

I am on Macbook Pro 10.10.3 Yosemite. I also have a Canon 5400 under the Pro 100, it immediately located the network. For some reason I have always had a network problem with the 100.

Re: Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

Michael — Mon, 23 Nov 2015 13:36:11 GMT

Hello.

Try moving the printer closer to your router. Then delete the printer from the Print queue in System Preferences and add the printer again.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

If the issue persists, find more help at Contact Us.

Re: Pima pro 100 queue says no internet connection after moving printer. Wifi connected looks fine

mlevick — Mon, 23 Nov 2015 16:00:51 GMT

Thanks, I will delete and re- add printer. The router is very close so I do now t think that is the problem.