topic Re: mg3220 most of the time when I try and print something I get the message that the printer is off in Printer Software & Networking

mg3220 most of the time when I try and print something I get the message that the printer is offline

bmgyver — Sun, 18 Oct 2015 17:30:53 GMT

why is my printer usually telling me its offline when I want to print something??

Re: mg3220 most of the time when I try and print something I get the message that the printer is off

Crista — Sun, 18 Oct 2015 17:41:21 GMT

Hi bmgyver!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: mg3220 most of the time when I try and print something I get the message that the printer is off

bmgyver — Sun, 18 Oct 2015 18:01:34 GMT

it is a wireless network printer used by several different computers

one of the computers is running windows 10

the other two use vista

Re: mg3220 most of the time when I try and print something I get the message that the printer is off

Patrick — Wed, 21 Oct 2015 14:29:00 GMT

Hi bmgyver,

Uninstalling and reinstalling the network port and printer driver on your Windows 10 computer should resolve this issue. To perform the uninstall, please have the PIXMA MG3220's CDROM in the CDROM drive of your Windows 10 computer and then follow these steps:

1. Put the PIXMA MG3220's CDROM in the CDROM drive. If the welcome screen appears, exit it.

2. Click on Start and then All Apps.

3. Click on Windows System.

4. Click on RUN.

5. Click Browse. In the Browse window, click on "Computer".

6. Double click the CANON_IJ CDROM.

7. Double click the folder named WIN.

8. Double click the folder named Driver.

9. Double click the folder named DrvSetup.

10. Double click the file named DELDRV. If you are using the 64 bit version of Windows 10, please double click DELDRV64. In the Run box click OK.

11. Click Execute to start uninstall and Yes to completely uninstall the drivers.

12. Once finished, click on Start and then All Apps.

13. Click on Windows System.

14. Click on RUN.

15. Click Browse. In the Browse window, click on "Computer".

16. Double click the CANON_IJ CDROM.

17. Double click the folder named WIN.

18. Double click the folder named Driver.

19. Double click the folder named LAN.

20. Double click the file named CNMNPU.exe

21. In the Run box click OK and then Yes on the Delete BJNP Port window.

22. The uninstaller will prompt you to restart the computer, please click Yes to restart the computer.

While the computer restarts, please press the Maintenance button on the PIXMA MG3220 until the letter 'G' appears and then press the Color Start button. This will enable the wireless feature of the PIXMA MG3222.

Once set, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type PIXMA MG3220 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Click Drivers.

5. Click on the MG3200 series MP Drivers.

6. If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

7. Click the Download button.

8. A File Download box should appear. When it does, select Save.

9. Once the download is complete, open the Downloads folder.

10. Double click [mp68-win-mg3200-1_02-ejs.exe] to begin installation of your PIXMA MG3220.

Follow the prompts to reinstall your PIXMA MG3220.

Once reinstalled, please attempt to print.

Re: mg3220 most of the time when I try and print something I get the message that the printer is off

bmgyver — Wed, 21 Oct 2015 18:06:15 GMT

thanks for trying to help me

Unfortunately my new dell laptop doesnt have a cd drive so I uninstalled all the canon apps using the control panel on the computer.

Then I went to the canon website and downloaded the drivers.

When installing the drivers the printer couldnt be found so I had to hook up a usb cable to link the computer to the printer.

After doing this it still cant detect the printer on the network and is asking for a network key.

is a network key the same as a mac address or a password for the network or what?

I also tried manually setting the printer to use my guest network where it didnt ask for a network key but that doesnt work as it still cant detect the printer on the network.

also there was no mention of a solution for my vista computers

Re: mg3220 most of the time when I try and print something I get the message that the printer is off

Michael — Thu, 22 Oct 2015 12:22:03 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.