topic Re: Mac El Cap laptop won't print to network Canon in Printer Software & Networking

Mac El Cap laptop won't print to network Canon

Necktilt — Tue, 06 Oct 2015 15:42:23 GMT

Since upgrading to OSX El Capitan, I can’t get my Air laptop to print to my Canon MG5350 printer.

The Canon is connected to my desktop Mac Mini with USB, and the Air has always connected to it on the wireless network.

The Mini connects to the Canon perfectly and prints.

I’ve tried most things I can think of, including re-adding the printer to the Printers & Scanners sheet on the Air. The Sharing prefs on the Mini all seem OK.

It seems to get part of the way there: the Printer Proxy sheet on the Air shows it ‘Looking for printer’, then ‘Connecting to printer’, and then ... nothing happens.

Any ideas?

Re: Mac El Cap laptop won't print to network Canon

jrhoffman75 — Tue, 06 Oct 2015 15:52:09 GMT

http://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5350.aspx?type=drivers&language=EN&os=OS X 10.11 (El Capitan)

Re: Mac El Cap laptop won't print to network Canon

Necktilt — Tue, 06 Oct 2015 16:17:10 GMT

Thanks John. I did look at that page. The printer driver there is 11.7.1.0: both my machines are showing 13.7.1.0, both as a result of updating through Software Update in late September.

Re: Mac El Cap laptop won't print to network Canon

Necktilt — Wed, 07 Oct 2015 08:39:53 GMT

So, I've checked updates for both drivers, checked the sharing prefs, and re-added the printer.

I tried resetting the printing system, and renaming the Printers folder following advice on the Apple forum.

No change.

Anyone have further ideas?

Re: Mac El Cap laptop won't print to network Canon

jrhoffman75 — Wed, 07 Oct 2015 11:19:17 GMT

In the US we have a phone support line. If you have one give them a call.

Re: Mac El Cap laptop won't print to network Canon

Necktilt — Tue, 13 Oct 2015 10:09:39 GMT

Thanks, John, for the tip: I'll give the UK line a call.