topic mx882 Connectivity Issues in Printer Software & Networking

mx882 Connectivity Issues

cbriggs — Mon, 05 Oct 2015 14:25:42 GMT

Hello - My MX882 is connected to the network (blue wifi light is lit - no issues with connecting when I enter the password for my network manually on the printer). I am trying to print from my computer and it keeps saying the printer is offline. It all looks fine to me - but it's not working. I have set this up before and never had any issues other than it seems to "drop" the connection to the network if I dont use it for a day or so and I have to restart the printer sometimes. I've never had it not be detected by my computer after restarting the printer. I tried updating my drivers today and same issue happened. Driver software says it isnt found on the network?

Cara

Re: mx882 Connectivity Issues

Patrick — Wed, 07 Oct 2015 12:51:52 GMT

Hi cbriggs,

What operating system are you using; Windows or Mac? What version of that OS are you using?

Re: mx882 Connectivity Issues

cbriggs — Wed, 07 Oct 2015 12:56:21 GMT

Windows 10

Re: mx882 Connectivity Issues

Michael — Wed, 07 Oct 2015 13:04:26 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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