topic I have a chromebook and trying to print to canon mg5420 . in Printer Software & Networking

Trying to print to mg5420 from googlechrome book says printer is off line but isn't. suggestions

nana1 — Sun, 13 Sep 2015 03:06:47 GMT

The documents I want to print are queued in the cloud print . I set up the printer 3 different times it did print before when I tried again it won't . PLEASE TELL ME IF I AN FORGETTING SOMETHING

I have a chromebook and trying to print to canon mg5420 .

nana1 — Sat, 12 Sep 2015 15:42:27 GMT

It shows queued in the cloud print. It says the printer is offline. I have printed before. We set up the printer agaian and still don't work. I don't know what happened. frustrating. Any suggestions please.

Re: I have a chromebook and trying to print to canon mg5420 .

Patrick — Mon, 14 Sep 2015 17:31:01 GMT

Hi nana1,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.